Service Desk Analyst with Spanish

20 hours ago


Gdańsk, Pomerania, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time
  • Experience in IT support in a global organization.
  • B2 proficiency in Spanish
  • B2 proficiency English
  • B2 proficiency in Polish
  • 1+ experience in Service Desk or similar role.
  • Knowledge of customer services and managing phone calls/chats with customers.
  • Strong interpersonal skills are a prerequisite.
,[Provide technical support, answering support queries via phone, email, chat, and web in Spanish and English., Maintain a high degree of customer service for all support queries and adhere to all service management principles., Support both calls and chats within standard working hours and meet required SLA of speed to answer and abandoned., Take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity., Log and verify customer details as per the process followed for each customer., Identify the issue and categorize/prioritize the incident., Create a ticket in ITSM tool and refer to KB for workaround/resolution and attempt resolution., Reassign tickets to other line of support if unresolved., Route and chase tickets if necessary., Record trend of calls and identify outages proactively., Perform callbacks for customer not reachable cases and customer requests., Identify the trend of calls/tickets and highlight it to the leader as applicable for outage confirmation.] Requirements: French, Dutch Additionally: Sport subscription, Private healthcare, International projects, Free coffee, Free snacks, Modern office, Startup atmosphere, No dress code.

  • Gdańsk, Pomerania, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Company Overview:WIPRO IT SERVICES POLAND Sp. z o.o.Job Summary:We are seeking a skilled Service Desk Analyst to join our team in Poland. The successful candidate will provide technical support to our customers, utilizing strong interpersonal skills and language proficiency in Spanish, English, and Polish.Key Responsibilities:Provide timely and effective...


  • Gdańsk, Pomerania, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    About the RoleThe Helpdesk Administrator Internship offers students of last year's studies a great opportunity to develop their skills in technical support.We are seeking a student with excellent communication and analytical skills, proficient in English and one of the following languages: German, Swedish, French or Dutch. The successful candidate will be...


  • Gdańsk, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Experience in IT support in a global organization. B2 proficiency in Spanish B2 proficiency English B2 proficiency in Polish 1+ experience in Service Desk or similar role. Knowledge of customer services and managing phone calls/chats with customers. Strong interpersonal skills are a prerequisite. ,[Provide technical support, answering support queries via...


  • Gdańsk, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Proficient in Spanish & English and good communication with the Business users Quickly understand the application knowledge and transition from the current team members and ramp-up shortly L2 & L3 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported RCA for technical...


  • Gdańsk, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Last year student of IT or related field. Good Communication skills in English. Interested in cloud and infrastructure area. You will be a perfect candidate if you will be familiar with some of these technical requirements: Knowledge about Windows Operating system (Windows 11 & Windows 10) and Unix systems. Knowledge about Office 365 product suite- Outlook,...


  • Gdańsk, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Fluent communication and writing skills in English and one of the following languages- German, Swedish, French or Dutch. Student of last year of studies. Education in the IT field is preferable but not a must. Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment...


  • Gdańsk, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

    Fluent communication and writing skills in English and one of the following languages- German, Swedish, French or Dutch. Student of last year of studies. Education in the IT field is preferable but not a must. Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment...


  • Remote, Gdańsk, Wrocław, Warsaw, Kraków, Czech Republic Elitmind Full time

    Tech SkillsRecent experience with SQL and SQL optimization techniques.General knowledge of ITIL processesUnderstanding of the Service Desk processes and support linesHands-on experience with BI tools for reporting and analysisStrong skills in database developmentExperience with DevOps practices and CI/CD implementation.Familiarity with Azure Data Factory,...


  • Remote, Gdańsk, Wrocław, Warsaw, Kraków, Czech Republic Elitmind Full time

    Company OverviewElitmind is a world-class provider of Data Platforms, Data Reporting, Analytics, Machine Learning, AI consulting services, and Managed Services focused on Microsoft cloud technology – Azure Data & AI and Power Platform. The company has successfully transformed dozens of organizations in various industries.Job DescriptionWe are seeking a...


  • Gdańsk, Łódź, Kraków, Wrocław, Poznań, Warszawa, Czech Republic Deloitte Full time

    6+ years of experience as a software tester working with developers, UX designers, business analysts throughout the software development lifecycle. Practical knowledge in programming languages such as Java, JavaScript. Hands-on experience in test environments that require GUI testing and API testing. Hands-on experience using test frameworks and tools such...


  • Remote, Białystok, Gdańsk, Wrocław, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Minimum 5 years of experience as a DevOps Engineer Experience in building CI/CD pipelines (GitLab CI/CD or Jenkins) Hands-on experience working with tools and systems like Kafka, Nexus, Ansible, AppDynamics, Splunk, and HashiCorp Vault Commercial experience in working with Docker and Kubernetes Scripting skills – Bash/Python/PowerShell on a good...


  • Remote, Wrocław, Gdańsk, Rzeszów, Czech Republic Xebia sp. z o.o. Full time

    About XebiaXebia sp. z o.o. is a company that has been developing digital solutions for clients from various industries and regions around the world for nearly two decades. Our portfolio includes projects with notable brands such as UPS, McLaren, Aviva, Deloitte, and many others.We specialize in cloud-based solutions and have partnerships with three of the...


  • Remote, Warsaw, Gdańsk, Wrocław, Katowice, Poznań, Czech Republic Reef Assistants Full time

    Are you a natural at juggling schedules, managing tasks, and finding info? If yes, you might be just who we're looking for Join us as a fully remote Executive Assistant and Researcher and work with founders of start-ups and CEOs of small medium companies. Every work day brings something new, letting you dive into different subjects and expand your...


  • Remote, Warsaw, Gdańsk, Wrocław, Katowice, Poznań, Czech Republic Reef Assistants Full time

    Are you a natural at juggling schedules, managing tasks, and finding info? If yes, you might be just who we're looking for!  Join us as a fully remote Executive Assistant and Researcher and work with founders of start-ups and CEOs of small medium companies. Every work day brings something new, letting you dive into different subjects and expand your...


  • Remote, Warszawa, Gdynia, Rzeszów, Gdańsk, Kraków, Wrocław, Poznań, Czech Republic smartpatient Full time

    Must-haves: Expert knowledge of SQL & Python. Expert knowledge of Amazon Web Services (AWS) and the corresponding services for data pipelining, warehousing (Redshift/Snowflake) and governance. Expert knowledge in software & cloud engineering principles such as CI/CD, Git, version control and data modeling techniques. Experience in the integration and...


  • Kraków, Katowice, Poznań, Opole, Gdańsk, Lublin, Warszawa, Wrocław, Czech Republic Capgemini Polska Sp. z o.o. Full time

    YOUR PROFILE 8+ experience in Commercial and Contract Management (preferably with managed services) or similar area; experience in drafting / reviewing IT contractual documents ; minimum a Bachelor Degree in IT, Economics / Law / Finance / Administration or related field; fluent knowledge of English (verbal and written) at C1 level; other languages will be...

  • Senior MLOps @

    20 hours ago


    Remote, Wrocław, Gdańsk, Rzeszów, Czech Republic Xebia sp. z o.o. Full time

    Willingness to work daily 9AM - 5PM CET, once in a while until 6-7PM,University degree or advanced degree in engineering, computer science, mathematics, or a related field,10+ years of experience as a data engineer or software developer,3+ years of experience developing and deploying machine learning systems into production,Proficiency in Python,Experience...


  • Remote, Wrocław, Gdańsk, Rzeszów, Czech Republic Xebia sp. z o.o. Full time

    Willingness to work daily 9AM - 5PM CET, once in a while until 6-7PM, University degree or advanced degree in engineering, computer science, mathematics, or a related field, 10+ years of experience as a data engineer or software developer, 3+ years of experience developing and deploying machine learning systems into production, Proficiency in...


  • Remote, Kraków, Wrocław, Poznań, Warszawa, Rzeszów, Gdańsk, Czech Republic Brainly Full time

    WHAT IS REQUIRED 3+ years experience with deployment and maintenance of Machine Learning models in production. Experience in deploying and maintaining Deep Learning models, particularly Large Language Models (LLMs). Strong command of writing production-level code in Python, with a focus on best engineering practices, in particular for training & deploying...


  • Warszawa, Gdańsk, Kraków, Lublin, Katowice, Opole, Czech Republic Capgemini Polska Sp. z o.o. Full time

    YOUR PROFILE 2+ years of experience in data engineering with a strong focus on Microsoft Azure. Hands-on experience with Azure Data Factory, Azure Synapse Analytics, and Azure Databricks. Strong proficiency in SQL and Python for data processing and transformation. Understanding of data modeling, ETL processes, and data warehousing best practices. Basic...

  • Azure Data Engineer @

    20 hours ago


    Warszawa, Gdańsk, Kraków, Lublin, Katowice, Opole, Czech Republic Capgemini Polska Sp. z o.o. Full time

    YOUR PROFILE2+ years of experience in data engineering with a strong focus on Microsoft Azure.Hands-on experience with Azure Data Factory, Azure Synapse Analytics, and Azure Databricks.Strong proficiency in SQL and Python for data processing and transformation.Understanding of data modeling, ETL processes, and data warehousing best practices.Basic knowledge...