Technical Support Specialist Internship

4 days ago


Gdańsk, Pomerania, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

About the Role

The Helpdesk Administrator Internship offers students of last year's studies a great opportunity to develop their skills in technical support.

We are seeking a student with excellent communication and analytical skills, proficient in English and one of the following languages: German, Swedish, French or Dutch. The successful candidate will be able to manage tasks independently, proactively, and assertively, while demonstrating a commitment to teamwork and adaptability.

Key Responsibilities:

  • To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.
  • Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
  • Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).

Requirements

  • Fluent communication and writing skills in English and one of the following languages- German, Swedish, French or Dutch.
  • Student of last year of studies.
  • Education in the IT field is preferable but not a must.
  • Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
  • Flexibility within work in shifts as per business requirement.

What We Offer

A supportive team environment where you can grow and develop your skills in technical support.



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