Service Coordinator

2 days ago


Remote, Czech Republic ZaWin Full time
  • Experience in scheduling, dispatching, or service coordination, preferably in a technical or field service environment.
  • Strong organizational and planning skills, with the ability to manage multiple priorities simultaneously.
  • Excellent communication and interpersonal skills, capable of working effectively with a range of stakeholders.
  • A proactive approach to problem-solving and the ability to react swiftly to changing operational requirements.
  • A commitment to quality and continuous improvement in service delivery
  • Ability to provide high-level consulting on cloud solution refreshes, leveraging a range of standard cloud products to deliver scalable and efficient solutions.

We are seeking a highly organized and dynamic Technical Dispatcher / Service Coordinator to join our team. In this pivotal role, you will be responsible for the efficient scheduling and coordination of our support technicians, working closely with our customers, local electricians, and specialists from X-ray and intraoral scanner suppliers. This position offers the flexibility to work remotely, utilizing our state-of-the-art, computer-assisted employee scheduling system. 

How you'll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to lead their company at ease at a mouse click.
Don't you think you can do it? If you love what you do, we'll prove it to you.

About Us

At Zawin, we're not just transforming dental operations; we're shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn't keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it's about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age.

Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we not only create an inspiring atmosphere for ourselves but we also offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that not only fuels our inner passion but also creates an infectious dynamism for innovation and
excellent services.

Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.

,[Arrange the delivery of new solutions and systems. Finalize the preparation for a project rollout in collaboration with all involved parties., Plan and coordinate the schedules of support technicians in alignment with customer requirements, ensuring optimal service delivery., Work in close collaboration with customers, local electricians , and supplier (X-Ray providers) specialists to ensure seamless service operations., Utilize our computer-assisted scheduling system to organize and manage technician deployments effectively, allowing for remote work flexibility., Maintain a comprehensive overview of current operations, being prepared to quickly adapt plans and schedules in response to changing circumstances., Through diligent planning and coordination, contribute significantly to the enhancement of service quality within our business, driving excellence in our service offerings] Requirements: Communication skills, planning , german Additionally: Small teams, International projects.

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