Customer Support Engineer @ Experis Polska

1 week ago


Remote Krakow, Czech Republic Experis Polska Full time

Must Have Qualifications: Proven experience working with AI technologies.  Strong customer support background with excellent troubleshooting skills.  Solid Unix/Linux system administration experience.  Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.  Experience with VMware setup, configuration, and troubleshooting.  Hands-on experience with Kubernetes and Docker.  Familiarity with database solutions such as MySQL, Elasticsearch, DynamoDB.  Experience with AWS and APIs (SOAP/REST).  Exposure to monitoring and data collection platforms.  Experience working with CRM tools.  Nice to Have Qualifications: Highly organized, self-driven, and adaptable.  Strong analytical and problem-solving skills.  Ability to lead troubleshooting efforts and resolve customer issues independently.  Capable of identifying root causes and delivering long-term solutions.  Customer Support Engineer Opis Pracy Location: Hybrid work model for candidates based in the Krakow area (2 days per week from the Client's office) / for candidates located outside Krakow, remote work is possible with occasional visits to the office Salary: 10 000 – 12 000 PLN gross/month (Employment Contract only – UoP) Offer Multisport Card  Life insurance  Private healthcare  PowerYou platform  Opis Firmy Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT. Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie. ,[Provide remote technical support for CX tools, resolving issues of moderate to high complexity. , Act as a technical specialist supporting global customers. , Collaborate with development and internal teams to address tool-related challenges. , Manage incoming support cases and maintain accurate records in the CRM, including troubleshooting steps and customer interactions. ] Requirements: CRM, AI, Unix, Linux, Network protocols, DNS, DHCP, VMware, Kubernetes, Docker, MySQL, Elasticsearch, AWS DynamoDB, AWS, SOAP, REST API, Problem-Solving, Analytical skills Additionally: Sport Subscription, Private healthcare, Remote work, Life insurance.



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