Sales Support Specialist @ Faspro Technologies

Our ideal candidate has the following skills and qualifications: English — Upper-Intermediate/B2–C1 (critical for communication with customers). Confident user of MS Office, especially Excel (for report creation) and Outlook. Strong organizational skills and ability to manage large amounts of information in a fast-paced environment. Attention to detail, independence, and ability to make quick, informed decisions and set task priorities. Excellent communication skills — able to interact with different types of people, friendly, goal-oriented, and proactive. Customer-oriented mindset and a strong sense of responsibility. Experience working with B2B customers. Would be a plus:        Basic understanding of manufacturing processes.        Experience working with ERP and CRM systems.        Experience in internal sales or working with an existing customer base. Sales Support Specialist Location: Remote (Ukraine, EU) Type of employment: full-time, remote Schedule:‌‌ 8 hours/day from 14 to 23, Kyiv time About the company: Faspro Technologies provides advanced prototyping and manufacturing solutions for precision sheet metal components, with a focus on accuracy and tight tolerances. Our primary service is EMI shielding designed as individual components or complex sub-assemblies. We help clients in the mobile, automotive, medical, and industrial products sectors develop products faster with full prototyping capability through short-run production. Our motto is "If you can imagine, we can make it". There are world's biggest and most advanced companies among our customers: Apple, Microsoft, Meta, Tesla, SpaceX, Qualcomm etc. ➔      Our industries: Telecommunication / Mobile / Consumer electronics / Medical / Aerospace and DoD / Computers and servers / Automotive / Industrial ➔      Our production types: Prototyping and Short Run / Photo Chemical Etching / Laser Cutting / Turret / Brake Press / Sheet Metal Stamping / Electro Plating / Select Plating / Tempering /  Blanks / Blanking / ➔      Our products: EMI / RF / Shielding / Shields / Spring Contacts / Terminals / Custom Enclosures / Leads / Antenna / Battery Contacts / Contacts / Flat Metal Components / Formed Metal Components Now we are looking for a Sales Support specialist —  a communicative and organized person who will become the first point of contact with customers and ensure the effective operation of the order processing team. Job to be done: Manage the company's main inbox — monitor incoming customer requests (RFQs) from email and website, prioritize them, and enter information into the ERP system. Perform an initial analysis of requests: review the customer’s history, determine the type of order (repeat or new), and forward it to the responsible project coordinator. Maintain professional communication with customers via email and phone — clarify order details, provide status updates, and redirect calls when necessary. Create reports and analyze statistics. Handle online requests from the company’s website. Coordinate timely entry of orders into the system and ensure data accuracy. Maintain a high level of customer orientation and effective communication between departments. Our ideal candidate has the following skills and qualifications: English — Upper-Intermediate/B2–C1 (critical for communication with customers). Confident user of MS Office, especially Excel (for report creation) and Outlook. Strong organizational skills and ability to manage large amounts of information in a fast-paced environment. Attention to detail, independence, and ability to make quick, informed decisions and set task priorities. Excellent communication skills — able to interact with different types of people, friendly, goal-oriented, and proactive. Customer-oriented mindset and a strong sense of responsibility. Experience working with B2B customers. Would be a plus: Basic understanding of manufacturing processes. Experience working with ERP and CRM systems. Experience in internal sales or working with an existing customer base. We offer: Opportunity to work with the largest and most advanced companies in the world (like Apple, Microsoft, Tesla, SpaceX, etc.) Experienced international team High level of responsibility and autonomy Hiring process: 1) interview with recruiter; 2) interview with manager; 3) offer. Need more information? Welcome ,[Manage the company's main inbox — monitor incoming customer requests (RFQs) from email and website, prioritize them, and enter information into the ERP system., Perform an initial analysis of requests: review the customer’s history, determine the type of order (repeat or new), and forward it to the responsible project coordinator., Maintain professional communication with customers via email and phone — clarify order details, provide status updates, and redirect calls when necessary., Create reports and analyze statistics., Handle online requests from the company’s website., Coordinate timely entry of orders into the system and ensure data accuracy., Maintain a high level of customer orientation and effective communication between departments.] Requirements: MS Office, Excel, Outlook, Communication skills, ERP, CRM, Manufacturing process Additionally: International projects.