Customer Support Engineer @

2 days ago

Budapest, Budapest, Czech Republic Liferay Hungary Kft. Full time
  • Customer-focused engineer with a Computer Science background
  • Ability to read and understand Java code (Min. 2 years)
  • Experience working with various application servers (mostly: Tomcat), and various databases (mostly: MySQL, Oracle)
  • Ability to speak, read, and write excellent English
  • Good problem solving and interpersonal skills
  • Motivation for continuous learning and improvement and flexibility to adjust quickly to changes
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Passion for quality, client/partner satisfaction and new technologies.

Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes you are at the right place. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team.   We are offering Customer Support Engineers a hybrid role (2 days per week in the office) workplace with freedom to explore their own ways with long-term learning opportunities and working with a continuously renewing set of technologies in a true 8-hour workday.  

,[As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more. , Manage multiple reported issues among various customers simultaneously , Investigate real-life scenarios that occur within Liferay's products , Recognize and gather crucial information which lead us to the solution , Configure different java web based environments each day to test and aim to reproduce customer issues , Maintain a professional and quality relationship with customers through our internal ticketing system , Communicate status updates and drive communication with customers from start to finish , Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing , Create and assist in maintaining internal and public facing documentation ] Requirements: Java, Tomcat, MySQL, Oracle Tools: Jira, Confluence, GitHub, GIT. Additionally: Private healthcare, International projects, SZÉP kártya juttatás, Free coffee, Bike parking, Shower, Playroom, Free snacks, Free beverages, Modern office, Free parking, In-house trainings, No dress code, PS5.

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