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Supervisor Service Delivery @

3 weeks ago

Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full time

Required:

  • Minimum 1 year of Freight Payment or related experience
  • Proficiency in English
  • Analytical thinking and problem-solving skills with a focus on accuracy and efficiency
  • Proficient in Microsoft Office Suite of programs
  • Ability to work a flexible schedule on occasion, including overtime hours when requested

Preferred:

  • Bachelor's degree from accredited college or university
  • Ability to travel up to 5% (domestically and internationally)
  • General knowledge of reporting systems such as Crystal Seagate, SQL, Microsoft Access
  • Degree in Accounting, Finance, Economics or Supply Chain focus
  • AP/AR experience
  • Supply Chain, Logistics, and/or Transportation experience

C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery "Operational Excellence" via Continuous Improvement approach.

Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.

WHAT WE OFFER

  • Real opportunities to grow your talent in a fast-moving, global organization
  • A fun, open, and inclusive workplace that encourages innovative thinking
  • Possibility to develop your language skills in our multilingual offices
  • Flexible work arrangements to support a healthy work-life balance, including a flexible start time (8:00–9:00 AM) and a hybrid work model after the probation period
  • Opportunities for professional growth with access to training platforms like Percipio and GoFluent
  • Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit

,[Drive consistent execution that meets Service Delivery requirements and expectations, Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps, Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team, Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions, Maintain key customer contact for Service Delivery (Operational) needs , Collaborate with multiple areas of the business to drive standardization of leading practices, Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan, Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives, Ensure service delivery team has resources required to execute day-to-day operations] Requirements: Additionally: Sport Subscription, Private healthcare, Language courses, Career growth, International projects, Gym, Free coffee, Bike parking, Playroom, Shower, No dress code, Modern office, In-house trainings.