Service Catalog Manager with German @ Capgemini Polska Sp. z o.o.

YOUR PROFILE

• Bachelor’s degree in IT, Business, or related field.
• ITIL v4 Foundation (mandatory); ITIL Intermediate or Managing Professional certification (preferred).
• Minimum 5 years in IT Service Management, with at least 2 years in a Service Catalogue Manager or similar role.
• Proven experience in multi-provider environments and SIAM frameworks.
• Hands-on experience with ServiceNow or equivalent ITSM platforms.
• Fluent German (proficient+ level) and English, both written and spoken.
• Strong analytical, documentation, and presentation skills.
• Ability to lead cross-functional teams and manage complex stakeholder landscapes.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a seasoned ITIL Service Catalogue Manager to lead the design, governance, and continuous improvement of our service catalogue across a multi-provider IT landscape. This role is pivotal in ensuring that all operational services are accurately defined, accessible, and aligned with business needs. The ideal candidate will possess deep ITIL expertise, strong stakeholder management capabilities, and fluency in German at a proficient+ level to support cross-regional collaboration.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

,[Catalogue Ownership & Governance, Define and maintain the structure, taxonomy, and lifecycle of the service catalogue in alignment with ITIL 4 practices, Ensure catalogue entries are accurate, current, and reflect agreed service levels and commitments, Stakeholder Engagement, Collaborate with service owners, delivery teams, and business units to capture service requirements and ensure catalogue relevance, Act as a liaison between technical teams and business stakeholders, facilitating clear communication and expectation management., Process Integration & Automation, Integrate catalogue management with request fulfillment, change enablement, and configuration management processes, Drive automation and self-service capabilities through platforms like ServiceNow and Freshservice] Requirements: Degree, ITIL Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.

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