Operations Manager and Knowledge SME with German @ Capgemini Polska Sp. z o.o.

• 5–8 years of experience in project or operations management.
• Strong communication, presentation, and servant leadership skills.
• Proven problem-solving and conflict-resolution capabilities.

Expertise in:

• • Reporting and analytics
  • Knowledge management and quality assurance
  • ITIL and SCRUM methodologies
  • Task management and controlling
  • Escalation and expectation management
• Experience in managing operational documentation and customer guideline updates.
• Ability to work collaboratively across technical and non-technical teams.
• Fluent in English and German (both required).

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a seasoned ITIL Service Catalogue Manager to lead the design, governance, and continuous improvement of our service catalogue across a multi-provider IT landscape. This role is pivotal in ensuring that all operational services are accurately defined, accessible, and aligned with business needs. The ideal candidate will possess deep ITIL expertise, strong stakeholder management capabilities, and fluency in German at a proficient+ level to support cross-regional collaboration.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

,[Lead operations delivery for printer and hardware services., Align and manage resources across teams to ensure efficient service execution., Maintain and improve the quality of operational knowledge and documentation., Act as the primary point of contact for internal and external communications., Support team leads in achieving operational goals and resolving challenges., Ensure all deliverables meet defined quality standards and customer expectations., Manage and implement changes to customer guidelines and operational documentation., Control and optimize operational costs., Oversee escalation and expectation management processes., Drive continuous improvement through structured reporting and feedback loops.] Requirements: Quality assurance Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.

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