Customer Success Analyst

2 days ago

Prague, Hlavní město Praha, Czech Republic Bloomreach Full time €40,000 - €80,000 per year

Become a Customer Success Analyst for Bloomreach

Bloomreach is the world's #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic.

What challenge awaits you?

As a Customer Success Analyst in Bloomreach, you will be part of the Customer Success Team and you will be responsible for analyzing customer data, identifying usage trends, creating dashboards and reports, and providing actionable insights to improve customer satisfaction, reduce churn, and support customer growth initiatives. We are offering you the flexibility to work on full-time basis either from one of our Central European offices or remotely from home.

You will work with a wide range of teams - Customer-facing Field teams, Product, Marketing, Engineering & Finance - to name a few.

You should be scrappy, hands-on, and passionate about data and the e-commerce industry in order to provide value for our customers. You will also uncover insights, which you will document and communicate within the organization to help improve our product and business processes. You will be working with some of the top e-retailers in the world, across a myriad of industries.

Your job will be to:
  • Contribute in the development of self-serve reports, Design and generate recurring and ad-hoc reports for various stakeholders.
  • Develop and maintain dashboards using BI tools to monitor business and operational metrics
  • Analyze large datasets to identify patterns, trends, and actionable insights.
  • Help design and refine scalable processes and tools that enhance customer experience.
  • Leverage data to identify industry benchmarks and provide actionable insights to BR customers
  • Develop and maintain data quality checks, validation rules, and anomaly detection reports.
  • Utilize data to empower Finance and Pricing teams to identify and negotiate through renewals and growth opportunities
You should have the following experience and qualities:
  • BA/BS in business, data science, economics, sciences, arts, humanities, or engineering degree, with a quantitative background
  • 2 years or more in an analytical/quantitative role or Business Intelligence (BI) role
  • Strong analytical and problem-solving skills; proficiency in tools such as Excel, SQL, Tableau
  • Experience with customer success platforms (Salesforce, Gainsight)
  • Experience in SaaS or technology environments is preferred
  • Ability to work as a team player and also demonstrate ownership in handling projects independently
  • Strong project management and organizational skills.
  • Excellent skills, both verbal and written, to communicate effectively with stakeholders
  • Experience with Tableau, Google Analytics, Coremetrics, and Adobe SiteCatalyst (Omniture) is a strong plus
  • Experience with data modeling and data warehousing concepts
  • Exposure to A/B Testing or Multivariate Testing is a plus

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