Senior Customer Success Manager with Spanish

Bloomreach is building the world's premier agentic platform for personalization.We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Currently we are expanding our Customer Success Team and we're looking for a new colleague to join us as a Senior Customer Success Manager (CSM) with Spanish language.

We are operating from Central Europe - Slovakia & Czechia (you can work from one of our main offices in Bratislava, Slovakia / Brno, Czechia / Prague, Czechia or from home on a full-time basis) or you can be based in Spain. Your starting salary will be from 2 300 € gross per month (applicable for Slovakia only), along with restricted stock units and other benefits.

Could you be one of us?

• Help top e-commerce businesses boost their performance
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm
• Accelerate your career in fast growing SaaS company

As a Senior Customer Success Manager you will be part of experienced team and together you will:

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• On the client side, the CSM's main role is to ensure that our platform delivers value to the client at every moment of the cooperation.
• You and our team will educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client's goals & strategy.

What we expect of the candidate:

• Ideally 2 years in online retail /e-commerce analytics, marketing, media agency or similar. Ideally as an Account/ Planning / Strategic manager / CSM or other similar role.
• Advantage is also experience from SaaS companies, not mandatory.
• Ability to understand and actively use analytical concepts to help customers develop strategies for marketing automation.
• Basic familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• Growth mindset and strong will to learn new things. Independence in day to day work and challenges. Being generalist is advantage.
• Knowledge of e-commerce, marketing and the current trends in the industry.
• Working proficiency in English and fluency in Spanish language.

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful

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