Employee Experience Specialist in HR

1 week ago

Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Innovative Medicine Full time 30,000 - 60,000 per year

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Prague, Czechia

Job Description:

Do you speak French? Then you could be our next Employee Experience Specialist in HR Our organization is growing, and J&J colleagues will rely on your support every single workday. Together, as a team, we guarantee that the company runs smoothly, that employees have someone who listens, helps and answers their HR questions.

What does that mean for YOU?

As a member of our team, you will get a 360° view of all HR topics and support employees in multiple countries. Their questions relate to topics such as employee programs and services, policies, processes and much more.

You will be in the heart of our HR operations, collaborating with colleagues in specialist teams. If you don't know much about HR yet, we have a phenomenal training curriculum to get you up to speed.

We are proudly international Our team provides the perfect environment to meet people from all over the globe and use your language skills.

Johnson & Johnson is dedicated to a culture of social responsibility, a commitment we enshrined in our Credo. As a company, we want to contribute to the communities we live and work in.

We are a modern employer offering lots of benefits and flexible work options. We take your career and personal growth seriously and hope to welcome a new member to the team very soon.

This is what WE offer YOU at J&J:

  • Competitive benefits package (5 weeks of vacation, a multi-sport card, fully subsidized lunch vouchers, fully paid public transport, language courses, an onsite gym and canteen, pension insurance and many more ...)

  • International, multilingual environment

  • Engagement activities to network, socialize and help the local community (team buildings, department meetings, engagement squads, charitable volunteering opportunities)

  • An opportunity to be part of a global market leader and develop your career

  • A dynamic and inspiring working environment with encouraging managers (regular coaching, one-on-one meetings)

  • Many opportunities to work on exciting projects and explore the company through GROW assignments

  • Possibility to grow and apply for promotions or other roles within Johnson & Johnson

The responsibilities & the impact YOU will have:

  • Working on HR-related inquiries from J&J employees via web form, chat, and phone (limited number of calls), clarifying the need, answering the questions, and assisting in the resolution of problems

  • Investigating issues and finding timely solutions

  • Detailing all cases in our case management application (Salesforce Lightning)

  • Transferring complex transactions to Specialist Teams

  • Discussing employee service issues with manager and advisors

We would love to hear from YOU, if you have:

  • 0 - 2 years of relevant work experience (e.g. customer service)

  • fresh graduates are welcome to apply

  • Fluent/C1 level of Czech and French (is a must)

  • Bachelor's Degree

  • Excellent customer service skills

  • Interest in HR domains (Benefits, Compensation, HRIS, Workforce Data Administration, Employee Relations)

  • Strong written and verbal communication skills, and attention to detail

  • Ability to prioritize workload and provide timely follow-up and resolution

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