Consumer Experience Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Consumer Experience SpecialistPosition: We're looking for Consumer Experience Specialist to help establish our Consumer Care team for Ploom in Czech Republic. You'll play a role in delivering service and ensuring a smooth Consumer Care operations. This includes:Leading seamless Consumer Care operations in the Czech Republic, both inbound and outbound, with a focus on excellence and critical metric achievement. Driving action plans when targets are not met, as well as initiatives for improvement and growth.Driving outbound campaign calls to the next level—ensuring they are clear, efficient, and engaging for consumers, while improving their impact on Ploom's adoption and retention development.Ensuring Consumer Care operations reflect local Czech market specifics—brand, trade, and legal—while improving support for consumers and supplying to brand growth.Providing timely and accurate support to Consumer Care agents to enable excellent and fast consumer service.Ensuring smooth and proactive collaboration with Global Consumer Care.You bridge the gap between what our consumers' needs and what we're delivering — helping us to not only meet but also exceed their expectationsRequirements:Bachelor's degree - business, communications or a related field may be advantageousValidated experience in project management /coordinationStrong problem-solving skills and the ability to stay composed in dynamic situationsProficiency in the Czech and English language both written and spoken, Hungarian is a plus but not requiredAnalytical approach with an attention to detailStrong written and verbal communication skillsCollaborative, team-oriented approach with positive attitudeWhat to expect:Certified #1TOP EMPLOYER with long-term business growth.Unique company culture of belonging, positive energy, caring and trust.Competitive salary and benefits, including life insurance.A wide range of initiatives and tools supporting our diversity and inclusion:Flexible ways of working (flexible work time, allowances for home working costs)Wellbeing program addressing work-life balance, physical, mental, social and financial healthPremium medical careFamily Leave benefit and other tools to support employees who become parentsIndividual support to employees in specific life situationsOpportunities to actively participate in initiatives promoting an inclusive work environment (Gender Equality, LGBTQIA+, New Ways of Working, Wellbeing)Ongoing development opportunities in a truly multinational environment that will inspire your professional and personal growth.A range of projects and tasks with the autonomy to achieve them.And many other local benefits and opportunitiesAre you ready to join us? Build your success story at JTI. Apply nowNext Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.