Current jobs related to Networking Service Engineer - Prague, Hlavní město Praha - NTT DATA

  • Customer Success Engineer

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Cato Networks Full time 1,200,000 - 2,400,000 per year

    Welcome to the future of cloud networking and security  Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). ...

  • Customer Service Field Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Vyncke Full time €104,000 - €130,878 per year

    ABOUT THE JOBAs our Customer Service Field Engineer, you will:Collaborate with the Customer Service Managers to prepare and plan service interventions.Coordinate on-site service interventions, including meetings, safety training, job safety analysis and risk assessments.Execute or supervise service interventions, coordinating with subcontractors and...

  • Senior Backend Engineer: High-Performance Systems

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Tatum Full time 1,200,000 - 2,400,000 per year

    It's not a job. It's a calling.Are you ready to build something that handles millions of requests per second, processes terabytes of data, and powers the future of blockchain infrastructure?At Tatum, we're not just a leading blockchain development platform – we're the foundation behind over 100,000 Web3 projects and enterprises. Backed by a recent $41.5M...

  • Software Engineer II, Entra

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Microsoft Full time 900,000 - 1,200,000 per year

    Security is one of the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all—reshaping security and empowering every user, customer, and developer with simplified, end-to-end solutions.Microsoft Entra, builds the identity...

  • Service Desk and Workplace Team

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Allianz Insurance Full time €79,985 per year

    About the Job:The Service Desk and Workplace Team Lead for the Czech Republic and Slovakia (CZ/SK) plays a vital role in managing and overseeing the Service Desk and Workplace Team support operations within the specified region. Operating under the Workplace Services Functional Lead, this position encompasses leadership responsibilities for a team focused on...

  • Software Engineer II

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic PrimeRevenue, Inc. Full time 104,000 - 130,878 per year

    Overview:We are looking for experienced Software Engineer II to join our global Product Development team. The Software Engineer II is responsible for designing, developing, and supporting software solutions for PrimeRevenue's suite of financial applications. This role will help us to scale our engineering effort and continuously improve quality, performance...

  • Engineering Manager, Self-Service Upgrades

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Pure Storage Full time 1,200,000 - 2,400,000 per year

    We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and...

  • Deployment & Operations Engineer/TL

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Thales Full time 1,200,000 - 2,400,000 per year

    Location: Praha, CzechiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more....

  • Global Services Portfolio Consultant

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic SUSE Full time 1,200,000 - 2,400,000 per year

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite, SUSE Rancher Suite, SUSE Edge Suite, and SUSE AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their...

  • Senior Full Stack Software Engineer, Quote Engine

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic CommandLink Full time 1,200,000 - 3,600,000 per year

    About Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In...

Networking Service Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic NTT DATA Full time €40,000 - €80,000 per year

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Field Service Engineer (L4) is an advanced engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities:

  • Maintains the support process and ensures that requests for support are handled according to the procedures.
  • Carries out agreed maintenance tasks.
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
  • Escalates unresolved incidents and follows up until incident is resolved.
  • Documents and closes resolved incidents according to agreed procedures.
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorised change, diversion, and inappropriate use.
  • Remotely investigates and identifies root cause of incidents and assists with the implementation of agreed remedies and preventative measures.
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
  • Provides continuous feedback to clients and affected parties and updates all systems, portals and ticketing tools as prescribed by standard operating procedures.
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
  • Aligns to company defined process and procedures in resolving client enquiries.
  • Supports engineers during issues arising out of scheduled maintenance activities.
  • Creates knowledge articles in incident diagnosis/resolution and assist with updating as and when required.
  • Upgrades skills and enhance knowledge on latest products and technologies and complete required certification.
  • Documents client solutions and knowledge sharing with the internal/external stakeholder.
  • Identifies operational/technical risks and provides suitable mitigation.
  • Analyzes and reviews repeat failures and works on permanent solution.

To thrive in this role, you need to have:

  • Advanced knowledge of technical documentation
  • Advanced knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Advanced knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
  • Advanced problem solver who is highly driven and self-organized.
  • Excellent attention to detail.
  • Excellent analytical and logical thinking.
  • Excellent spoken and written communication skills.
  • Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.
  • Cisco Dev Net certification.

Required experience:

  • Advanced experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Advanced experience in technical support to clients.
  • Advanced experience in diagnosis and troubleshooting.
  • Advanced experience in providing remote support in Networking technologies.
  • Advanced experience in relevant technology.

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.