Network Support Engineer L2

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

As L2 Network Support Engineer at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Key Responsibilities

• Monitor and manage incident/request queues, ensuring timely resolution within SLA and proper documentation.
• Troubleshoot and escalate technical issues, identifying root causes and collaborating with internal teams and clients.
• Execute approved changes and maintenance activities with risk assessments and compliance.
• Lead shift handovers by highlighting key tickets and critical tasks; escalate issues to CoE and other teams when needed.
• Partner with automation teams to optimize efforts and automate routine tasks; coach L1/Service Desk teams on technical and behavioral skills.
• Establish infrastructure monitoring, lead client escalations, and support disaster recovery and project work.
• Audit tickets for quality, maintain knowledge articles, and produce reports to identify improvement opportunities.

To thrive in this role, you need to have:

• Resilient, adaptable, and effective under pressure with solid planning skills.
• Strong hands-on experience with Palo Alto technologies, particularly Prisma Access and SASE solutions, including policy configuration, troubleshooting, and integration with enterprise environments.
• Proficient in enterprise networking and security technologies, including:
  • Cisco
  • Fortinet
  • Palo Alto Networks
  • F5
  • NetApp (network storage configuration, troubleshooting, and integration)
  • SD-WAN solutions (e.g., Cisco Viptela, Fortinet SD-WAN, Prisma SD-WAN)
  • Protocols such as BGP, OSPF, and NAT
• Familiar with ticketing systems and network monitoring tools (e.g., SecureCRT, LogicMonitor).
• Holds a relevant technical certification and a degree (or equivalent experience) in IT/Computing such as CCNA and/or CCNP.
• Palo Alto certifications (e.g., PCNSA, PCNSE, or Prisma Certified Cloud Security Engineer) are highly preferred.
• Good level of English is a must.
• Good level of German is advantageous.

What we offer:

• Education to the extent of agreement with the immediate supervisor
• 5 weeks of vacation
• 3 Sick-days per Year
• Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
• Notebook and mobile phone including data tariff according to company standards.
• Contribution to the pension insurance or Long term investment product
• Specified budget with regards to the predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card)
• Refreshment in the office (coffee, tea, water) for free

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today