Production Support Developer

Role: Production Support Developer

Description

This role provides application support for the FNZ business. It involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other areas of FNZ to ensure a robust and scalable production environment for all FNZ's customers. This is a great opportunity to kick-start your career, gain commercial programming experience, and grow into a seasoned and skilled developer.

Organisational Design

Production Support sits within the CEO function of FNZ. This position is part of the regional Production Support department and reports to the Production Support Senior Developers. The role is located in CZ or UK.

Team Responsibilities

• Application Support – ensure that the application is maintained and working efficiently against agreed service levels.

• Issue Management – analyse, investigate, and allocate issues for resolution and closure.

• Service Support – support Service Managers in delivering FNZ services within KPIs, SLAs, and contractual obligations.

• Change Management – support guidance for testing and release processes for production fixes.

• Project Handover – facilitate the transition between project support and production support for all changes.

Specific Role Responsibilities

• Investigating errors in live high-end platforms.

• Researching and fixing defects based on descriptions.

• Developing code, scripts, schemas required to solve complex technical issues.

• Investigating problems on databases, web, and application servers.

• Dealing with performance issues.

• Communicating with Production Support Analysts and Testers.

• Automating manual processes within Production Support (CSI).

• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

• KPI Reporting – issue management performance against KPIs.

• Availability – uptime during core and non-core hours.

• Performance – performance metrics during core and non-core hours.

• Reliability – test results and performance during real failure events.

Experience Required

• Good understanding of OOP and ability to debug (at least from school projects).

• Experience with C# and ASP.NET or VB.NET (all platforms are built on Microsoft technologies).

• Basics in MS SQL Database.

• Willingness to learn new things (important as there is a lot to learn and master).

• Logical thinking and an enjoyment of solving puzzles.

• IT education with at least a Bc. degree is preferred.

Nice to Have (not mandatory)

• Knowledge of ITIL.

• Basics in JavaScript and HTML.

• MS technologies experience (e.g., Visual Studio, Resharper).

What we offer:

• 26 days of holiday & 7 sick days per year
• Home Office support (flexible working hours)
• Meal Allowance 100 CZK/day
• Extra paid overtime
• Multisport card (available also for partner or child)
• Cafeteria system (600 CZK/month)
• 26 weeks fully paid maternity and paternity leave (including 26 weeks for the Primary Caregiver and 13 weeks for the Secondary Caregiver)
• 8 weeks fully paid bereavement leave
• 2 weeks fully paid emergency leave
• Pension or Life Insurance (2% from Contractual Monthly Gross Salary)
• Education and Training (funding of professional exams, LinkedIn trainings)
• Relocation and Business Trips support
• Support for statutory leaves (e.g., wedding day, blood donation)
• Health and Maternity Care
• Premium and On-call Remuneration
• Referral program

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. That's why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.

1. Customer obsessed for the long-term

2. Think big and make an impact

3. Act now and own it all the way

4. Challenge, commit and win together

Read more about The FNZ Way and our values:

Opportunities

• Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies;
• Working in a flexible and agile way that meets the needs of the business and personal circumstances;
• Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority;
• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC.

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected. In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.

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About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).

Together with our customers, we help over 26 million people from all wealth segments to invest in their future.