Customer Support Lead

2 weeks ago

Brno, South Moravian, Czech Republic D-ploy Full time 900,000 - 1,200,000 per year

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us

Tasks and Responsibilities

  • Deliver engaging and interactive training sessions using modern methodologies and tools
  • Develop and update training materials across various formats (presentations, manuals, e-learning)
  • Monitor participants' progress and provide feedback to support continuous development
  • Collaborate closely with operational teams to ensure a smooth handover from training to live environments
  • Maintain up-to-date knowledge of client processes, tools, and products
  • Evaluate training outcomes and implement improvements based on feedback and performance metrics

Requirements

  • Previous experience in training delivery and/or soft skills development is an advantage
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
  • Independent and organized work style with strong attention to detail
  • Ability to manage time effectively and prioritize tasks
  • Fluent Czech (C2) and good command of English (B2)
  • Willingness to work on-site in Brno (relocation or daily commute required)

Benefits

  • Meal vouchers (CZK in your salary per working day)
  • Benefit card (CZK 1940 per month)
  • Performance-based bonuses that recognize and reward your contributions.
  • Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
  • Competitive referral bonus program for recommending qualified candidates.
  • A fair and people-centric work environment, supported by transparent corporate governance.
  • Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
  • A clear path for career growth within a dynamic, multicultural, and multinational organization

    Is     IT in your DNA?

  • Customer Support Consultant

    1 week ago

    Brno, South Moravian, Czech Republic SupportYourApp Full time $70,000 - $120,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant

    1 week ago

    Brno, South Moravian, Czech Republic SupportYourApp Full time $70,000 - $120,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Advisor

    2 weeks ago

    Brno, South Moravian, Czech Republic D-ploy Full time 300,000 - 420,000 per year

    D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior...

  • Customer Support Specialist

    2 weeks ago

    Brno, South Moravian, Czech Republic Red Hat Full time 280,000 - 420,000 per year

    The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent German and English to join us in Brno, Czech Republic. In this role, you will deliver outstanding service to global enterprise customers while building their trust and promoting customer loyalty. You'll ensure that customers have access to...

  • Technical Customer Support Associate

    1 week ago

    Brno, South Moravian, Czech Republic jamf Full time 30,000 - 60,000 per year

    At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.The secret to our success lies in our connectivity, while operating with...

  • Admin in Customer Support with German language

    2 weeks ago

    Brno, South Moravian, Czech Republic Zebra Technologies Full time 300,000 - 600,000 per year

    Remote Work: NoOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected....

  • Czech-Speaking Customer Support Move to Sofia, Bulgaria

    2 weeks ago

    Brno, South Moravian, Czech Republic Cross Border Talents Full time 180,000 - 250,000 per year

    Join our growing team Are you ready for an exciting new opportunity in customer service? We are looking for motivated and enthusiastic Czech-speaking professionals to join our vibrant team in Sofia, Bulgaria. Work in a dynamic environment where you can develop your skills while assisting customers and delivering top-tier support. Your Role: As a Customer...

  • Technical Customer Support with Spanish language

    1 week ago

    Brno, South Moravian, Czech Republic Zebra Technologies Full time 250,000 - 450,000 per year

    Remote Work: NoOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected....

  • Customer Experience

    2 days ago

    Brno, South Moravian, Czech Republic Ingersoll Rand Careers Full time 350,000 - 550,000 per year

    Job Title Customer Experience – Account Specialist with EnglishLocation  Brno, Czech RepublicAbout UsIngersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.Job SummaryThe position of CX...

  • Customer Experience

    11 hours ago

    Brno, South Moravian, Czech Republic Ingersoll-Rand Full time 35,000 - 55,000 per year

    Job TitleCustomer Experience – Account Specialist with EnglishLocationBrno, Czech RepublicAbout UsIngersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.Job SummaryThe position of CX...