Customer Experience Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working up to 60%.

This is 1 year contract with possibility to prolong.

We offer

The role of Customer Experience Agent will allow you to work with global customers and their complex logistic solutions. You will interact daily with customers, vendors and colleagues around the world.

You will become essential part of the company and get a high degree of personal responsibility. It is optimal entry position to understand what is the product which Maersk delivers to clients with possibility to build career within Maersk group.
 

Key responsibilities

Activities include coordination of the entire chain of transport from origin to destination starting with following up on purchase orders and ensuring timely departure/arrival - in case of deviations finding the best alternative solutions in close collaboration with colleagues and carriers.

Key responsibilities are:

• Manage the chain of transport from origin to destination mostly for FCL cargo for customers assigned to you.
• Active customer/vendor/other offices/teams communication.
• Coordination with other departments in ensuring timely follow up and reporting of deviations.
• Continuous monitoring of "on water" business.
• Origin/destination handling and coordination – advising of containers, customs processes, and inland pick-up/delivery.
• Ability to propose efficient solution for new customers and to effectively react to changes.
• Maintain and develop customer relationship.
• Keep the internal and customer KPIs on the high level
• Follow up on daily reporting
• Correct and timely invoicing and handling of vendor invoices is your responsibility and requires ownership despite majority of the tasks is performed by other teams.

We are looking for

A freight forwarder with the below skills and qualities:

• Strong interest for logistics and supply chain management.
• Great communication skills in Czech/Slovak as 1st language together with English at business level. Hungarian as additional language is advantage
• A natural curiosity and thrive when solving problems and taking ownership.
• High sense of urgency
• Ability to manage stress
• Proactivity and ownership are key factors which are very natural for you.
• Ability to set priorities well (own and others tasks) combined with good planning skills
• A team player with a "can do" attitude
• A professional attitude/behavior

If you have been reading so far, we are glad to see you are interested If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process

Please submit your application in English. If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager in details.

#LI-GG1 #LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing