Customer Care Agent

We've signed up to an ambitious journey. Join us

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together.

The Role

Customer Love is one of the core values at Arrive.

We are looking for a Customer Care Representative who always puts the

customer first and has a feeling for providing a professional Customer

Experience. You are an independent, thorough and social team player

who likes working in a high-paced, always changing environment. You

are curious and like to challenge yourself, step out of your comfort zone

and try out new things to develop and grow. You have the ability to reflect

over things you do well and things you could do better. Feedback is

something you welcome and humbleness is a keyword.

One of the key missions for a Customer Care Representative is to support

the gathering of constructive insight about what our customers want and

together with other functions within the Arrive, propose

product and process improvement to reduce the need for customers to

contact us.

You will initially contribute & make an impact through:

●Deliver Exceptional Customer Service - answering incoming

multi-channel requests from our Czech and Slovak customer base

(private and corporate) as well as from foreign customers (in

English) who use the service in the two countries.

●Drive Team Success - Actively contribute in meetings and bring

fresh ideas to improvement projects, helping streamline our

services and create the best customer experience.

●Collaborate to create ONE Team - working closely with other

departments (tech support, billing, and product teams) to resolve

complex issues and provide end-to-end support.

●Improvement Initiatives - supporting customer insights collection

to identify solutions to improve our customers' experience

journey.

Requirements

We don't think one size fits all, but a successful candidate might have

the following:

Written and oral fluency in Czech, Slovak and English

Customer orientation and ability to adapt to clients tone of voice

Analytical & problem-solving skills with a keen eye for detail

Ability to work independently & collaboratively in a fast-paced

environment.

Feel motivated by working with others towards common goals

What's in It for You?

Career growth & development – structured training to enhance your

skill; your passion, curiosity and dedication shape your growth journey.

Collaborative & innovative culture – work with a supportive global

team.

Be part of a global company – driving smart mobility solutions

worldwide.

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.