Customer Succes Manager

1 day ago


Praha, Hlavní město Praha, Czech Republic delta green Full time

V Delta Green stavíme systémy pro domácnosti s fotovoltaikou, baterkami a dalšími chytrými zařízeními. Teď hledáme někoho dalšího do CS týmu, kdo nám pomůže, aby naši B2B partneři nejen naskočili na platformu, ale taky z ní dostali maximum. Nejde o call centrum ani plnění checklistů. Budeš klíčovým článkem mezi našimi technologiemi, produktem a zákazníky. Tím, kdo zajistí, že naše řešení opravdu fungují v praxi. Co tě čeká?Onboarding nových B2B partnerů – vysvětlit jim, co a proč děláme, aby měli od začátku jasno.Pravidelná péče – průběžné konzultace, sběr zpětné vazby a hledání, jak jim můžeme pomoct ještě víc.Monitoring dat – jak partneři využívají naši platformu, jestli plní cíle (například úspory energie), kde vidíme prostor pro zlepšení.Úzká spolupráce s managementem firmy, především s naším Chief Product Officerem, Honzou Hiclem.Tvorba, správa procesů a checklistů v oblasti Customer Success agendy.Spolupráce s produktem, marketingem nebo salesem – řešení zákaznických potřeb napříč firmou.Role se může dál vyvíjet podle tvých silných stránek. Co vymyslíš, to může rychle běžet.Anna OakleyProduct OwnerProkop ČechChief Data OficerCo k tomu potřebuješ?Zkušenost s podobnou rolí alespoň 3 roky a více, ideálně z technologického start-upu nebo technologické firmy.Základní znalost nástrojů jako Google Workspace, Notion, Looker Studio nebo Grafana (nebo ochotu se rychle naučit).Schopnost samostatně organizovat čas a priority.Kritické a strategické myšlení –> co nedává smysl, to se snažíš změnit.Výbornou znalost češtiny a angličtiny minimálně na úrovni C1.Výhodou je další světový jazyk na úrovni C1 (např. francouzština, němčina, italština).Kdo se u nás bude cítit dobře?Člověk, který má drive a zvládne fungovat i bez detailního zadání.Má technologické smýšlení –> rychle se zorientuje v systémech, datech a číslech.Komunikuje jasně, srozumitelně a bez zbytečných kudrlinek.Baví ho zlepšovat věci a být partnerem jak pro zákazníky, tak pro interní týmy.Neřeší jen vize, ale umí je přetavit v hotovou práci.Co nabízíme my?Produkt, který má reálný dopad a řeší budoucnost energetiky.Hybridní režim práce – osvědčilo se nám, když nováček první měsíce dochází 2–3× týdně do kanceláře v Plzni nebo v Praze. Pak je to na tobě.Pracovní a časová flexibilita bez mikromanagementu.Budget na vzdělávání.Firemní ESOP (možnost podílet se na růstu firmy).Pravidelné performance reviews (každé 3 měsíce).Možnost rychle růst a reálně ovlivnit věci.Co čekat dál?Pokud to s tebou zarezonovalo, ozvi se nám a napiš pár vět o tom, proč tě role zaujala a co bys do ní mohl/a přinést. Nehledáme romány, ale upřímný zájem.První krok bude online prescreening call s naší People Managerkou Bárou – sladíte si očekávání od role, firmy, možnosti spolupráce i ideální termín nástupu.Poté by následovalo 1. kolo online s aktuální CSM, následně zaslání testovacího zadání (žádná case study na celý den, reálný případ, co bys řešil/a), a finální 3. kolo proběhne osobně v neformálním prostředí v našich pražských kancelářích, abychom měli možnost potkat se i mimo call a zjistit, jestli nám to lidsky sedí.


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