Production Engineer

Joining Collibra's Cloud Operations Team

• Collibra's Cloud Operations Team is responsible for operating each of Collibra's Production Cloud environments and maintaining customer instances.
• As a CloudOps Engineer, you will monitor and respond to critical alerts to production applications in a multi-cloud environment - AWS and GCP.
• Perform initial triage and investigate issues or incidents reported by the global Customer Support Team or other stakeholders; escalate to appropriate teams internally.
• Execute change requests following well defined runbooks.
• Evaluate and classify alerts and events and create runbooks when needed.
• Identify gaps in the monitoring of customer environments and work cross functionally to ensure proactive measures are taken to restore service.
• Conduct deployments on the weekends.
• Work closely with the Customer Support Team to streamline processes and help customers with their requests as quickly as possible.
• Identify opportunities to create self-service solutions.
• The candidate will report to the Cloud Operations manager.
• This is a hybrid role based in our Prague, Czech Republic office. Our hybrid model means you'll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Cloud Operations Engineers at Collibra are responsible for

• Ensuring service uptime by monitoring alerts and events and performing restoration of service processes. 
• Monitoring for potential resource threshold breaches and proactively resolving imminent failures.
• Working with other teams across the organization including Security, Development, QA, and SRE teams to balance requirements and meet common goals and improve monitoring and observability, primarily for customer facing production environments.
• Monitoring automated software rollouts and responding to any issues that may arise.
• Engaging a customer notification process when services have been impacted.

You have

• 5+ years of experience in Cloud Engineering, in one or more of AWS, GCP, or Azure. A bachelor's degree or equivalent experience in Computer Science or Information Technologies.
• 5+ years of experience in the Linux OS environment.
• 5+ years of experience with an Apple Mac laptop.
• Working knowledge of Bash. Python is a plus.
• Experience with Jira, Github, Slack, and Confluence.
• Analytical and methodical problem solving and organizational skills.
• Knowledge of monitoring and observability tools such as Grafana, Kibana, ElasticSearch, DataDog, etc.
• Willingness to work on an on-call rotation with compensation and recovery through a flexible work schedule.
• Required to be on camera frequently during Zoom calls.

You are

• Agile-minded, optimistic, passionate, and pragmatic about delivering valuable software to customers.
• Interested in broadening your skills into technologies you haven't seen before.
• Someone who puts quality and the customer experience first.
• Work productively with a geographically distributed remote team.
• Team player, focused on collaboration and doing the right thing.
• Accustomed to a fast paced environment.

Reporting to Collibra's Manager of Cloud Operations, a Cloud Operations Engineer measures of success are

• Within your first month, you will absorb fundamental knowledge about Collibra processes and tools, and start building team and cross-functional relationships.
• Within your third month, you will take ownership of escalations, collaborate on and achieve quarterly OKRs (Objectives and Key Results).
• Within your sixth month, you will drive approaches to proactively resolve customer impacting issues, inform customer success of impending customer facing problems, help generate operational playbooks, and work through process improvements for monitoring and alerting.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra's benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we're proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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