Recruitment & Onboarding Specialist with German

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Job Description:

Recruitment & Onboarding Specialist with German is responsible for executing various tasks within the HR area, with a focus on administrative support related to the recruitment and onboarding processes in Workday and other HR systems connected to the employee lifecycle management.

The Senior Specialist supports the R&O Supervisor in coordinating the workload of the team, particularly in meeting SLAs and ensuring the required quality standards are maintained.

This role involves resolving complex cases to ensure smooth operations and a positive experience.

The Senior Specialist ensures a seamless experience for HR customers using GS HR services.

Additionally, they are responsible for ensuring compliance with defined processes when engaging with various end-users, including employees, managers, other GS and BU departments, and suppliers.

The role also requires adherence to HR processes, policies, and applicable legislation.

Major Duties & Responsibilities:

50% Case Management and daily operations

• Receive, assign, update, classify, process cases in case management application for one or more processes
• Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
• Focus on processing and resolution more complex cases
• Update the knowledge management system with new available documents or guidelines
• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
• Proactively monitor the cases to be able to determine if any action is needed (time; quality)
• Responsibility for delivering upon agreed SLAs
• Ensuring policy and legal compliance
• Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
• Preparation, Completion and Distribution of contracts and offer packages to selected candidates for countries in EMEA region
• Administration related to onboarding activities, such as background checks, necessary documentation collection, data integrity checks and inputs in the Workday system
• Take ownership of all Recruitment and Onboarding Administration assigned tasks, initiatives, and inquiries to make sure that they are resolved / completed efficiently
• Partnering and building relationships with important stakeholders such as Talent Acquisition, Payroll and local / regional / global P&O teams.
• Ensure that Hiring Managers and Candidates experience the best in class customer service

20% Continuous improvement

• Identify areas for improvement on daily operational processes
• Provide support to implement improvement initiatives
• Implement low complexity improvements to whole EMEA region
• Strong focus on customer experience and satisfaction; regular check of the customer satisfaction feedback
• SME function on more complex processes
• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
• Participate on training in order to improve performance, process acumen and gain additional knowledge required
• Perform special projects and related duties as assigned

30% Work distribution and coordination

• Lead and participate on daily huddles and follow the instruction of the direct report regarding priorities and assignments
• Check the quality of the work of the other team members
• Check timelines to be met
• Provide feedback to the supervisor regarding performance of team members
• Coordinate activities with the other GS groups leading to close the cases

Required Knowledge, Skills and Abilities

• Fluent in German and English
• Ability to perform administrative activities.
• Demonstrates customer orientation and customer service skills
• Ability to accurately collect information in order to understand and assess the clients' needs and situation
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Project and change management skills
• Sense of initiatives and ability to prioritize workload and provide timely follow-up and resolution.
• Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner
• Discretion, professionalism, confidentiality and judgment
• Technology Savvy
• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)
• Ability to work effectively in a fast-paced, self-directed team-based environment
• Enthusiastic team player with a strong drive to create a positive work environment
• Continuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledge
• Great work ethics – be reliable, meet deadlines, deliver the results, be open to receive feedback

Preferred Knowledge, Skills and Abilities:

• Service Center experience, HR and/or Payroll Service Center preferred
• Advanced understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll
• Experience using Case Management tools (ideally SFDC)
• Excellent communication (oral and written) skills
• Experience with Workday