Whatever/Whenever Agent

4 days ago

Praha, Czech Republic Marriott International Full time 1,200,000 - 2,400,000 per year

Additional InformationEU Nationality or work permit for the Czech Republic needed.

Job Number

Job CategoryRooms & Guest Services Operations

LocationW Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Are you a friendly, professional communicator who enjoys helping others? Join our team as a Whatever Whenever Agent and become the first point of contact for our guests. You'll play a key role in ensuring smooth communication between guests and hotel departments while creating a positive and lasting impression.

Key Responsibilities:

  • Professionally handle incoming calls and emails, providing accurate information and efficiently directing inquiries to the appropriate departments.
  • Actively listen and respond to guest questions, concerns, and special requests, ensuring a seamless and personalized experience.
  • Anticipate guest needs, assist with accessibility requirements, and engage guests in conversation about hotel services and local attractions.
  • Process room service orders, wake-up calls, and other guest requests accurately using the hotel CRM and POS systems.
  • Maintain safety and security by following property procedures and reporting incidents or unsafe conditions.
  • Uphold hotel policies, standards, and confidentiality while maintaining a professional appearance.
  • Record and follow up on guest interactions to ensure satisfaction and build trust.

What We're Looking For:

  • Excellent communication and interpersonal skills with a positive, courteous demeanor.
  • Ability to handle multiple inquiries efficiently while maintaining professionalism.
  • Attention to detail, reliability, and commitment to providing outstanding guest service.
  • Comfort using phones, email, CRM systems, and other communication tools.

What we offer

  • The chance to be part of W Hotels' bold and iconic lifestyle brand.
  • A vibrant, stylish work environment where individuality is celebrated.
  • Opportunities to grow within Marriott International's global portfolio.
  • Competitive compensation and benefits.
  • Insider access to W perks – from our rooftop views to our Whatever/Whenever service culture.

Ready to join the journey?

At W, we don't just work in a hotel. We create a destination. We're looking for passionate, energetic, and authentic people ready to make W Prague the place where luxury meets individuality.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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