Welcome Desk Agent
4 days ago
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationW Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
At W Prague, we redefine hospitality. Our guests are more than travelers – they're Connectors, and we're looking for a Guest Relations Agent who thrives on building unforgettable experiences, sparking meaningful interactions, and setting the stage for a stay that's anything but ordinary.
This isn't your traditional concierge role. This is your chance to be at the heart of the guest journey – from personalized pre-arrival outreach to spontaneous WOW moments. You'll curate local adventures, anticipate needs, and infuse energy into every stay.
What You'll Do:
Be the face of insider access, offering curated recommendations on Prague's hottest spots – from local art galleries to hidden cocktail lounges
Create personalized experiences and surprises that leave a lasting impression
Manage check - ins, check - outs, reservations
Maintain accurate guest preferences and feedback in GXP and ensure continuous follow-up and seamless transitions between shifts
Who You Are:
A natural networker with a passion for hospitality and Prague's dynamic lifestyle scene
Fluent in English (other languages a plus)
Experienced in guest-facing roles (1+ year preferred), ideally in a luxury or lifestyle environment
Detail-oriented, tech-savvy, and great at multitasking
Enthusiastic, outgoing, and always ready to deliver the unexpected
What We Offer:
A chance to be part of one of Prague's most vibrant, design-forward hotels
Opportunities to grow within Marriott International
Unique training, F&B and travel discounts, wellness support, and more
A high-energy, inclusive environment where individuality is celebrated
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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