Service Supervisor

12 hours ago

Prague, Hlavní město Praha, Czech Republic Atlas Copco Full time 60,000 - 120,000 per year

Job Purpose

The Service Operation Supervisor is responsible for overseeing daily service operations, ensuring efficient workflow, high-quality customer service, and compliance with company standards. This role supports the team in achieving performance targets and continuous improvement in service delivery.

Key Responsibilitis
  • Leading the team of service technicians in the country. 
  • Supervise and coordinate the daily activities of the service operations team including offering and planning the service jobs.
  • Monitor service performance metrics (e.g., response time, resolution rate, customer satisfaction).
  • Ensure compliance with operational procedures, safety standards, and company policies.
  • Support onboarding and training of new service staff.
  • Handle escalated customer issues and ensure timely resolution.
  • Collaborate with other departments (e.g., logistics, technical support, sales) to ensure smooth service delivery.
  • Prepare reports on operational performance and suggest improvements.
  • Maintain accurate records of service activities and customer interactions.
  • Implement and support continuous improvement initiatives.
Qualifications
  • Proven experience in service operations or customer support (2–5 years).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving mindset and attention to detail.
  • Familiarity with CRM systems and service management tools.
  • Ability to work under pressure and manage multiple priorities.
  • Technical background or industry-specific knowledge (preferred).
  • Bachelor's degree Engineering, Operations Management,  or related field.
Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site. 


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