Student - Service Desk Analyst with German (f/m/d)

5 days ago

Prague, Hlavní město Praha, Czech Republic Deutsche Börse Group Full time 30,000 - 60,000 per year

Your area of work:

  • Our team provides the 1st level technical and functional support for both trading and clearing participants of Deutsche Boerse's venues, primarily Xetra and Eurex exchanges. The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.
  • The student needs to be customer-oriented since he or she will be in touch with customers as well as other technical and functional market teams on the daily basis.

Your responsibilities:

  • Ticket creation in SAP CRM for Level 1 support teams in Deutsche Börse Client Service department
  • Support our internal teams in administrative tasks and internal projects
  • Provide telephony assistance in the event of incoming overflow calls
  • Maintain contact information in SAP
  • Support of upcoming releases of trading and clearing systems
  • Work in shifts

Your profile:

  • Students must be enrolled in an academic program recognized by the state during their student assistance
  • Proficiency in MS Office
  • Proficiency in English and in German

Contract type: Agreement on Work activities (in Czech: Dohoda o pracovni cinnosti)
Working time/ hours: up to 20 hours per week

You can look forward to our benefit package

  • Hybrid Work and Flexible working hours
  • Health & Wellbeing - fully covered Multisport card
  • Meal allowance for each working day (paid directly to your salary)
  • Flexible Benefit Account (Pluxee per month
  • Referral bonus - for a successful recommendation of your friend worldwide

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