Student - Service Desk Analyst with German (f/m/d)

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Want to learn more?

Who we are

Deutsche Börse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.

Prague

Your career at Deutsche Börse Group

Your area of work:

• Our team provides the 1st level technical and functional support for both trading and clearing participants of Deutsche Boerse's venues, primarily Xetra and Eurex exchanges. The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.
• The student needs to be customer-oriented since he or she will be in touch with customers as well as other technical and functional market teams on the daily basis.

Your responsibilities:

• Ticket creation in SAP CRM for Level 1 support teams in Deutsche Börse Client Service department
• Support our internal teams in administrative tasks and internal projects
• Provide telephony assistance in the event of incoming overflow calls
• Maintain contact information in SAP
• Support of upcoming releases of trading and clearing systems
• Work in shifts

Your profile:

• Students must be enrolled in an academic program recognized by the state during their student assistance
• Proficiency in MS-Office
• Proficiency in English
• German is a big plus

You can look forward to our benefit package

• Hybrid Work and Flexible working hours
• Health & Wellbeing - fully covered Multisport card
• Meal allowance for each working day (paid directly to your salary)
• Flexible Benefit Account (Pluxee per month
• Referral bonus - for a successful recommendation of your friend worldwide

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Recruiting Team

Take your career to the next level with us and embrace new challenges

Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now

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