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Client & Sales Support Engineer with Italian
2 weeks ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job DescriptionThe Client & Sales Support Engineer with Italian (CSSE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as the lifecycle management of a customer's fleet of products and solutions. This role also involves communication with clients, customers, and internal stakeholders, including Field SE, Professional Services, Renewals Sales teams, and tools/product development teams.
YOUR ROLE
- Support internal teams and customers with configuration validation, solution design, and technical guidance during pre-sales and post-sales phases.
- Create sales plays and lifecycle management processes through data collection and analysis.
- Deliver product presentations and consult on hardware/software upgrades to enhance customer systems.
- Participate in account planning and expansion of product portfolios with existing customers.
- Lead simple solution designs and support system configurations, feature adoption, and demos.
- Ensure high customer satisfaction by proactively resolving support cases and providing tailored performance solutions.
- Collaborate cross-functionally with teams like Customer Support, Professional Services, and Order Management.
- Drive technical account management to support implementation and maintain strong client relationships.
YOUR PROFILE
- 1–2 years of experience in the technology industry or a similar field, with strong customer interaction skills and high-volume phone presence.
- Passionate about technology, quick to learn new systems, and able to deliver technical product and architecture presentations.
- Strong critical thinking, problem-solving, and data analysis abilities to support customer interactions and decision-making.
- Self-motivated, proactive, and capable of working independently while managing multiple tasks in real-time scenarios.
- Willing to develop consultative selling skills and open to relocation upon promotion; 5–10% overnight travel expected.
- Comfortable using tools like ; knowledge of storage architectures (FC, iSCSI, NAS, etc.), VMware, Windows, UNIX, and network environments is a plus.
- Prague location
- English and Italian language (fluent)
WHAT YOU'LL LOVE ABOUT WORKING HERE
- Supportive environment for personal growth, including help with certifications and access to international know-how and career opportunities.
- Flexible work culture based on trust — relaxed hours and home office options, with a focus on delivering quality results.
- Commitment to social impact, featuring volunteering initiatives like Impact Together Week involving 7,000+ participants.
- A wide range of employee perks: meal vouchers, Multisport card, birthday day off, free office gym access, and monthly company breakfasts.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With a strong 55+ year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions—from strategy and design to engineering—fueled by market-leading capabilities in AI (including generative AI), cloud, and data, combined with deep industry expertise and a robust partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
