Customer Service Field Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Vyncke Full time 60,000 - 80,000 per year

ABOUT THE JOB

As our Customer Service Field Engineer, you will:

  • Collaborate with the Customer Service Managers to prepare and plan service interventions.
  • Coordinate on-site service interventions, including meetings, safety training, job safety analysis and risk assessments.
  • Execute or supervise service interventions, coordinating with subcontractors and suppliers to ensure smooth site operations.
  • Identify and troubleshoot problems, adjust combustion settings with emission measurements and ensure all maintained parts undergo a thorough functional check.
  • Manage all necessary documentation and ensure compliancy to safety and quality regulations.
  • Provide remote client support via the helpdesk and manage records in the CRM system.

ABOUT YOU

We imagine our ideal candidate would:

  • Hold a degree in electrical or mechanical engineering, or bring equivalent experience.
  • Have experience in technical services or project execution on site.
  • Combine strong organizational skills with a customer-oriented mindset and a proactive personality.
  • Be willing to travel and work abroad about 60 % of the time (max. 5 days/week, Monday-Friday)
  • Be fluent in English and Czech.

ABOUT OUR OFFER

  • Join VYNCKE, and we can promise you that you will embark on a learning journey.
  • We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
  • You'll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
  • Your career is more than a job – it's a path to making a meaningful impact in the world of clean energy, one project at a time.

ABOUT VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we've grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.

THIS IS HOW YOU BECOME A VYNCKENEER

Our application process is designed not only to find the right match, but to offer you insights and a true taste of the VYNCKE experience. You'll learn about us, about yourself, and about your future.

We contact you

After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

We meet face-to-face

Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

We offer you a spot

If it's a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.

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