Customer Service Officer

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

A Customer Service Officer (W/M/X) to join our SCP Czech Republic team at Syensqo.

In this pivotal role, you will be the primary point of contact for our customers, ensuring their inquiries, orders, and issues are managed with efficiency and professionalism. Your commitment to service excellence and your ability to coordinate across teams will be key to delivering a seamless customer experience and supporting our business growth.

We count on you to:

• Process customer orders accurately and promptly using Syensqo's systems and the local ERP platform.
• Manage customer orders for deliveries from the local warehouse, including transport order management and warehouse replenishment.
• Monitor order status and proactively communicate updates or delays to customers.
• Respond to customer inquiries via email, phone, or other channels, providing information on products, order status, delivery schedules, and documentation.
• Handle complaints, returns, and claims, ensuring effective and timely resolution.
• Liaise with internal departments (Sales, Logistics, Production, Finance) to ensure customer requirements are met.
• Coordinate with supply chain and logistics teams to track shipments and resolve delivery issues.
• Prepare and manage documentation such as invoices, shipping documents, and certificates.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and participate in training and development activities.

You can count on us to:

• Empower you to deliver exceptional customer service and make a tangible impact on customer satisfaction.
• Provide access to modern tools and systems to support your daily activities.
• Encourage your continuous learning and professional growth through internal and external training opportunities.
• Foster a collaborative and supportive environment where your contributions are valued.
• Trust you with autonomy and responsibility in managing customer relationships and order processes.

You will bring:

• Proven experience in customer service, order management, or a related field (preferably in chemicals, materials, or manufacturing industries).
• Strong communication and interpersonal skills to interact effectively with customers and colleagues.
• Proficiency with ERP/CRM systems (e.g., SAP, Salesforce) and MS Office.
• Excellent attention to detail and the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-oriented mindset.
• Fluency in Czech and English; additional languages are an advantage.
• A mindset of team spirit, accountability, and continuous improvement.

You will benefit from:

• A competitive salary and comprehensive social benefits
• Access to the on-site company restaurant
• 16 weeks or more of maternity/paternity/co-parenting leave, in line with local regulations
• A training platform accessible to all employees
• Free access to language courses (24 languages available)

Reporting Line:

Reports to: SCP Czech Republic Managing Director

Additional Notes:

Adherence to Syensqo's Code of Conduct, safety, and compliance policies is required.

The role may involve collaboration with global teams and customers.

If you are passionate about delivering outstanding customer service and want to be part of a dynamic, innovative company, we invite you to apply and help us advance humanity through scientific exploration at Syensqo.

About us

• This position requires a certain level of integrity, confidentiality, loyalty and trustworthiness as you will have access to Syensqo's most sensitive information or systems in the context of your mission. Please note that the selected person for this position will be required to undergo and meet company standards for vetting verifications and reference checks.
• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.