Client Service Manager

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Integrators services Full time 250,000 - 420,000 per year

Hybrid

Lokation: Prague 8, HO 50 %

Languages: Fluent English and Czech, (German B2 is a plus)

Level: Senior

Form of cooperation: Contraktor

Start date: 1/2026

Allocation: Full-Time

Allocation length: Long term

  • The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.
Task and responsibilities:
  • Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
  • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
  • Signature Verification: Providing signature verification services for Clearstream entities
  • Monitor, verify and execute incoming internal & external requests
  • Verify accuracy and completeness of the requests, follow up and ensure proper execution
  • Collection and storage of customer documentation
  • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
  • Provide regular status to the Project
Mandatory skills and experiences:
  • Strong organizational and solution-oriented skills, attention to detail
  • Ability to work independently as well as in a team in a diverse international environment
  • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
  • A keen interest in enhancing your skillset and your understanding of the capital markets
Optional skills:
  • Experience with SAP systems, account maintenance and archiving tools is an advantage
  • German level B2 is a plus

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