Client Services Officer

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Want to learn more?

Who we are

Deutsche Börse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Prague

Your career at Deutsche Börse Group

Your area of work:

As Client Service Officer within an international cross location team, you will be supporting German and international customers in German and English with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.

Your responsibilities:

• Provide support to clients on the day to day use of Clearstream Banking's products and services.
• To investigate, monitor, record and resolve any queries(issues raised by the client, these queries are received via telephone or email.

Your profile:

• University degree in finance, economics, IT, or equivalent training with professional experience.
• Entrepreneurial skills: Taking on high responsibility & results orientation. Strong Self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
• Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known's and unknown's thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential.
• Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts. Flexibility to travel to occasionally to other Deutsche Börse Locations (Frankfurt / Luxembourg).

This position is currently open as a part time job with time limited contract.

You can look forward to our benefit package:

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days

• Mobility - fully covered public transport in Prague & free parking

• Flexible Benefit Account (Pluxee per month

• Group Share Plan - discount on company shares
• Personal Development - annual budget of €690 .. and way more

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Recruiting Team

Take your career to the next level with us and embrace new challenges

Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now

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