Customer Success

1 week ago

Prague, Hlavní město Praha, Czech Republic e2b Full time €40,000 - €80,000 per year

Tools: Plain, Linear, Slack, Github, Discord, Notion

Skills: Excellent written English, technical problem-solving, documentation, teaching ability

Who we are

E2B is a fast growing Series A startup with 7-figure revenue. We've raised over $32M in total since our funding in 2023 and are supported by great investors like Insight Partners. Our customers are companies like Perplexity, Hugging Face, Manus, or Groq. We're building the next hyperscaler for AI agents.

About the role

Your job will be to help developers successfully build with E2B and establish our customer support foundation. You'll be the first point of contact for our users - from individual developers to Fortune 100 companies - answering technical questions, troubleshooting issues, and collecting feedback to improve our product.

You'll be creating our customer support playbook and Q&A documentation from scratch, building the knowledge base that will help scale our support operations. As we grow, you'll train and onboard additional support team members using the systems and processes you've built.

You'll be working directly in our community (Discord, GitHub), managing support tickets in Plain, collaborating with our engineering team in Linear and Slack to resolve complex technical issues, and continuously improving our documentation based on user feedback.

Since many of our customers are US-based, you'll need flexibility with working hours - some days you'll work shifted hours to overlap with US timezone for real-time support and team collaboration.

This role requires someone who can work independently, create structure from chaos, and has the technical depth to understand developer tools and AI infrastructure.

What we expect from you

  • 3+ years of experience in customer support, ideally for technical products or developer tools

  • Excellent written English communication skills (native or near-native level)

  • Strong technical problem-solving abilities and curiosity about AI, APIs, and developer tools

  • Excited to work in person from Prague with a technical team

  • Comfortable with flexible working hours to overlap with US timezone when needed

  • Experience creating documentation, playbooks, and training materials

  • Ability to teach and mentor others - you'll be training future support team members

  • Basic coding knowledge is a plus (helps when debugging user issues)

  • Self-starter who can build processes and structure independently

  • If you join E2B, you'll get a lot of freedom. We expect you to take ownership of our entire support operation and build the foundation for a world-class support team.

What it's like to work at E2B

We're a fast-growing startup with in-person (4 days on-site, 1 day WFH) offices in San Francisco and Prague, Czech Republic. We have 7-figure revenue and work directly with customers from the top-tier AI companies such as Perplexity, Hugging Face, and more exciting names.

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