Knowledge Content Editor

About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

Role overview
The Knowledge Content Editor is responsible for collaborating with key stakeholders to source, analyze, build, and maintain member-facing and front-line care team content. The successful candidate will be able to work effectively with internal stakeholders to drive accountability (through influence vs. direct reporting lines) and external stakeholders as a consultative partner.
 

A day in the life...

• Partner and collaborate with Customer Implementation, Customer Partnerships, Operations, and Accolade customers content; source content, independently identify and resolve content gaps, design content structure, and ensure content is consistent with Accolade tools and style guides customer/member-facing

• Document and maintain content build and style guides for internal- and external-facing content by leveraging existing internal resources including Marketing and UX brand guides, and industry best practices

• Lead and participate in QA activities

• Drive accountability (through influence vs. direct reporting lines) as appropriate to ensure content is consistent and in line with Accolade's brand voice, style, and tone

• Review and approve content design drafts for new customers and significant content changes

• Act as a key resource by providing guidance to Knowledge Content team in building new customer content and supporting the implementation process; publish content for the team

• Triage, respond to, and resolve CFQs in a timely manner (and in accordance with service levels)

• Seek feedback from internal stakeholders to identify areas of content that can be improved

• Participate in cross-functional initiatives as required

• Support new customer implementations, renewals, and on-going maintenance: identify content, demo, provide training internally, and present content to external stakeholders

What we are looking for...

• Marketing/Communications/Publishing/Business equivalent of a Bachelor's degree and/or 3-5+ years progressive experience in a related industry – preferably healthcare

• Outstanding communication and copywriting skills; familiar with website, marketing, blog, and internal communications and writing styles and requirements; experience with creating content for the web, email, social media, and print.

• Broad knowledge and understanding of the healthcare ecosystem, including point solutions, medical benefits and claims content, practices and processing; ability to navigate/understand and explain Health Plan SPDs and medical policies

• Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits

• Experience with content management/document management tools and QA processes

• Strong technical aptitude; ability to learn how content applications work and leverage knowledge to improve how content is built, as well as the ability to navigate complex technical systems and apply system concepts to work and provide actionable feedback on systems

• Editorial mindset that understands and seeks to further that understanding around what audiences consume and how to create desirable content

• Excellent project management skills; ability to perform well under pressure, adapt to change, prioritize and track work, and meet deadlines in a fast-paced, dynamic, evolving environment

• Detail-oriented, inquisitive, data-driven, and fact-based; focused on getting to the best answer for Health Assistants, Clients, and Customers

• Excellent critical thinking, problem-solving, and conflict resolution skills

• A team player capable of communicating and working effectively with individuals at various levels within and outside the organization

• Proven ability to roll up your sleeves and make a contribution quickly

While working in Accolade, you will enjoy the following benefits

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Home office and flexible working hours

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• FreshPoint fridge with meals & snacks at 30% discount

• Work from abroad up to 4 weeks a year

• Udemy Business Platform for Hard/Soft skills training

• Virtual hospital service

• Ginger Emotional Support app )

Our people are the Heart of Accolade 

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. ​We do this by living our core values:  

Member Obsessed 

For everything we do, we ask ourselves: Is this going to make our member's life measurably better? 

Be Fearless 

We think differently. We do what's never been done. We are reinventing healthcare every step of the way. 

Stronger Together 

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care 

We care deeply about the human beings we work with and serve. We have each other's back.  

Embrace Reality 

We bring the data, tell the truth, and trust each other. 

Relentless Execution 

We operate with a bias for action. Take initiative, move fast & have fun. 

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at  You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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