Global Integrations Advisor

Global Integrations Advisor

As Global Integration Advisor you provide ongoing support to our global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo). In this capacity you manage one important part of the client relationship: anything related to integration services, global functionality of the connectivity solution, integration tools and processes.

This role is right for you if you enjoy building relationships with clients by using your technical experience and providing high quality support.

Client facing responsibilities:

• Ensure new integration clients are on-boarded and stabilized according to our standards
• Participate in the transition process from implementation to ongoing service support
• Participate in defining cross functional service scope, responsibilities and delivery list with clients
• Provide high quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of record
• Manage issues, provide analysis and facilitate solution finding within defined SLA's; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively
• Work with clients and internal teams on Change Requests and coordinate regional / local service teams for system maintenance and testing
• Partner with Project Manager for projects which impact clients to include, but not limited to messaging and testing
• Provide super user training on integration

Internal collaboration:

In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.

• Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions
• Support integration consultants on reviewing, analyzing and designing complex issues / solutions and Change Requests
• Work with Service Relationship Managers and Strategic Client Partners to provide input to their business review meetings and any integration related question or issue
• Work with product development teams, ex. on (regression) testing new features
• Coordinate technical activities for integration during the implementation & service of: payroll / time keeping / benefits / client portal
• Work with IT teams on correct set-up of clients' SFTP file transfer, Single Sign-on, authentication and GDPR

• Lead training sessions and share knowledge within the team

• Contribute to the internal process improvement initiatives

Technical tasks:

• Provide post-implementation system configurations and testing
• Deliver a design and mapping for global integration tickets
• Regression testing of new features
• Review and validate technical documentation
• Analyze and resolve integration related technical issues

WHAT WE OFFER

• Integration in a team of experienced professionals where you can bring your experience to the table and learn new things
• Structured onboarding and training curriculum and buddy system to give you a smooth start
• Flexible working hours and hybrid work schedule (office/home)
• A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services

WHAT YOU BRING

• Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus
• Knowledge of system integration components (API's, SFTP, middleware, databases, backend, frontend applications) is a plus
• Preferably, you have professional training or experience technical field, data science or HR / payroll
• Experience in a client service / support role – at least 6 years
• Fluency in English (oral and written)
• Experience with Client Relationship Management tools (ex. Siebel)
• Familiar with MS Office suite, SharePoint, Webex
• Strong client service orientation, initiative, perseverance, and enthusiasm for client success
• Enjoy being part of a team and building relationships
• Good analytical and problem-solving skills
• Demonstrated ability to train and coach

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.