Senior Manager: Operational Risk and Assurance

Role Description

As Senior Manager, Operational Risk & Assurance, you will play a pivotal leadership role in shaping and executing FNZ's operational risk strategy across its European operations.

Reporting to the Head of Operational Risk and Assurance (Europe), you will be responsible for driving a proactive, resilient, and client-centric risk culture, ensuring that FNZ's operational risk framework delivers robust assurance, regulatory compliance, and strategic value to both internal stakeholders and external clients.

You will lead the management of FNZ's Risk Event process, serve as the primary escalation point for operational risk matters across FNZ EU DAC clients, and oversee the delivery of high-quality risk intelligence and assurance reporting.

Specific Role Responsibilities

Risk Event Management & MI

• Drive the use of the Firm's designed risk system as the sole repository for Risk Event information.
• Ensure delivery of quality, accurate Risk Events MI to clients in a timely manner, with appropriate assessment of regulatory impact.
• Deliver quality Risk Event MI to all levels of the business – from 1st Line through to risk committees/forums and EU DAC Board reporting.
• Lead the development and evolution of the FNZ Risk Event process to ensure efficient, timely and accurate escalation, recording and reporting of Risk Events.
• Perform trend analysis and follow up with business areas on trends, timeliness and quality.
• Development & delivery of risk‑related training (e.g., identification, quality and timeliness of Risk Event reporting).

Risk & Control Framework, Business Continuity & Operational Resilience

• Support the 1st Line of Defence with risk‑related queries across Business Continuity, RCSA, Control Testing, Project Risk Registers, and Operational Resilience.
• Assure the timely delivery of regular testing and review of assurance and operational resilience measures, including:
  • Business Impact Analysis (BIA) and Business Continuity processes (BCP) for the European business
  • Operational resilience monitoring, testing and reporting
  • RCSA testing
• Assist in driving quality action plans, including appropriate ownership, oversight and escalation to ensure completion on schedule, thereby mitigating FNZ risk exposure.

Assurance & Governance (including Outsourcing Governance)

• Drive process improvements in audit governance, reviewing and revisiting processes and structures to adapt to the audit schedule; actively communicate on audits as they develop.
• Manage internal and external audit for FNZ Europe operations; coordinate ISAE 3402 audits across FNZ Europe.
• Outsourcing Management oversight (including Intra‑Group Agreements).
• Assist in providing material for the Operations Risk Management Committee of FNZ Europe Committees and other governance forums.
• Ensuring effective management and oversight of daily team tasks and controls.

Leadership, People & Culture

• Develop the Operational Risk & Assurance Team Managers and Senior Analysts through regular 1‑2‑1s, feedback and coaching.
• Manage the performance of all direct reports, addressing performance issues in a timely manner to avoid client or operational impact.
• Continue to develop the Operational Risk & Assurance Team purpose and ensure the function delivers value and assurance to FNZ EU DAC and our client base.
• Promote and actively develop an ethical, open risk‑aware culture within FNZ 1st Line and Operational teams.
• Build and maintain excellent relationships with key internal and external stakeholders and clients to ensure engagement with our strategy.
• Be informed of sector‑wide developments and those beyond the business sector.

Role Requirements

Risk Management & Industry Expertise

• Experience in a risk role, ideally within a platform and/or investment environment.
• In-depth knowledge of different types of operational risks, systems and processes.
• Demonstrated experience overseeing regulatory risk obligations and managing external/internal audits (e.g., ISAE 3402) within a controlled environment

Leadership & Management

• Ability to conduct meetings and presentations skilfully.
• Experience in a managerial role and proven leadership capabilities.
• Manage team performance and address issues promptly.

Communication & Stakeholder Management

• Excellent communication, internal and external relationship management and influencing skills.
• Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and oral.
• Experience facilitating and presenting at governance forums.

Analytical, Strategic & Delivery Skills

• Strategic and analytical thinking with strong problem-solving capability.
• Proven track record of innovating to improve processes, controls, and efficiency at a team or operational level.
• Detail-oriented and results-driven, with a focus on accuracy and quality.
• Flexible and adaptable, able to manage multiple priorities and deliver under tight deadlines.

 Language & Cultural Awareness

• Proficient in Business English, additional European languages are an asset.

As per FNZ Hybrid Working Policy, it would be expected to be onsite in Brno office 3 days a week.

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. 

That's why we value the strength and diversity of thought in our global team. 

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.

Customer obsessed for the long-term Think big and make an impact Act now and own it all the way Challenge, commit and win together

Read more about The FNZ Way and our values:

Opportunities

• Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
• Working in a flexible and agile way that meets the needs of the business and personal circumstances.
• Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority.
• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC.

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).

Together with our customers, we help over 26 million people from all wealth segments to invest in their future.