Quality Assurance and Risk Manager

6 days ago


Brno, South Moravian, Czech Republic NTT DATA Full time 900,000 - 1,200,000 per year
Quality Assurance and Risk Manager (f/m/d) for SAP and ServiceNow Delivery Assurance

Full time



Empowering You – to feel our passion for technology

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.  

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.  

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable acting. More than 16,700 employees from more than 90 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.  

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

ARE YOU READY TO BREAK NEW GROUND?

Location: Europe



What makes us special:

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

■ Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.

■ Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

■ Family first: e.g. daycare allowance, paid maternity leave and paternity network

■ SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

■ We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

■ We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad.



Do you love challenges?

As Quality Assurance and Risk Manager in the field of Delivery Assurance for SAP and ServiceNow Project and Managed Services, you will be responsible for:

■ Collaborating with NTT DATA regions to conduct risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed. 

■ Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations. 

■ Supporting Red/Amber projects by developing and executing "Back to Green" action plans, including internal management reporting.

■ Managing customer escalations: working with regions to define the correct escalation path, supporting de-escalation managers, addressing root causes, and restoring customer confidence. 

■ Defining, together with the regions, the necessary quality checks for SAP and ServiceNow services to ensure quality, speed and profitability



Convince us with your potential

Your 10 years of work experience in Delivery Assurance, Project and / or Services Management  proves your:

■ Bachelor's degree in IT, Computer Science, or a related field

■ Expertise in SAP and ServiceNow within complex enterprise environments

■ Proven delivery assurance skills, supported by certification (e.g. Six Sigma)

■ Strong proejct/service management and leadership abilities

■ Solid analytical and problem-solving skills, with a data-driven approach

■ Excellent communication and collaboration with technical and business stakeholders

■ Commitment to continuous improvement, attention to detail, and adaptability under pressure

■ Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)



 Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions

Josephine Krueger


Tel.:

E-Mail: careers-solutions-

Do you have questions about diversity, equity, and inclusion at NTT DATA Business Solutions? You can find more information here.

Feel free to contact our colleagues at diversity-solutions-

We transform. SAP solutions into Value





  • Brno, South Moravian, Czech Republic FNZ Full time 90,000 - 120,000 per year

    Role DescriptionAs Senior Manager, Operational Risk & Assurance, you will play a pivotal leadership role in shaping and executing FNZ's operational risk strategy across its European operations.Reporting to the Head of Operational Risk and Assurance (Europe), you will be responsible for driving a proactive, resilient, and client-centric risk culture, ensuring...


  • Brno, South Moravian, Czech Republic FNZ Group Full time €104,000 - €130,878 per year

    Role DescriptionAs Senior Manager, Operational Risk & Assurance, you will play a pivotal leadership role in shaping and executing FNZ's operational risk strategy across its European operations.Reporting to the Head of Operational Risk and Assurance (Europe), you will be responsible for driving a proactive, resilient, and client-centric risk culture, ensuring...


  • Brno, South Moravian, Czech Republic AT&T Full time €31,300 - €91,300 per year

    Job Description:At AT&T we're redefining the future of communication by connecting people to greater possibility – with expertise, simplicity, and inspiration. At the heart of our purpose lies a diverse workforce of 200,000 people and a culture that aspires to serve customers first, act boldly, move faster, and win as one.Our Product Development group,...


  • Brno, South Moravian, Czech Republic D-ploy Full time 45,000 - 55,000 per year

    D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior...


  • Brno, South Moravian, Czech Republic Resideo Full time 900,000 - 1,200,000 per year

    As a Supplier Quality Enginer you will work directly with suppliers to uphold Resideo's quality standards, strategy, and replenishment initiatives in the production of components. Acting as the primary Resideo point of contact within your supply base, you will frequently engage with all levels of the organization and travel across your assigned region to...


  • Brno, South Moravian, Czech Republic Resideo Full time 1,200,000 - 2,400,000 per year

    As a Supplier Quality Enginer you will work directly with suppliers to uphold Resideo's quality standards, strategy, and replenishment initiatives in the production of components. Acting as the primary Resideo point of contact within your supply base, you will frequently engage with all levels of the organization and travel across your assigned region to...


  • Brno, South Moravian, Czech Republic FNZ Full time 450,000 - 550,000 per year

    The Risk and Compliance function exists to enable the FNZ Group to safely achieve its strategic objectives and protect value; to support the growth and delivery of services and propositions to the quality our clients and regulators expect.This role has been created in order to:Assist in the delivery of the day-to-day risk and compliance activities of FNZ...


  • Brno, South Moravian, Czech Republic FNZ Group Full time 540,000 - 960,000 per year

    The Risk and Compliance function exists to enable the FNZ Group to safely achieve its strategic objectives and protect value; to support the growth and delivery of services and propositions to the quality our clients and regulators expect. This role has been created in order to: Assist in the delivery of the day-to-day risk and compliance activities of FNZ...


  • Brno, South Moravian, Czech Republic Novanta Inc. Full time 60,000 - 120,000 per year

    Build a career powered by innovations that matter  At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible.  We create for our global customers engineered components and sub-systems that deliver extreme precision and...


  • Brno, South Moravian, Czech Republic Novanta Full time 900,000 - 1,200,000 per year

    Build a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and...