Senior QA Automation Engineer

Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

Challenge ahead:

We're looking for a Senior QA leader – someone who's done more than just test automation. Someone who's led org-wide quality initiatives, defined testing strategies at scale, and knows exactly how to drive adoption across teams. Someone who gets the testing pyramid, knows what to automate (and what not to), and is confident building quality from day one.

You're able to work independently, without waiting for permission, and lead from the front. You'll coach engineers, mentor QA peers, and push CloudTalk to raise the bar on quality. You'll help us ship fewer bugs, build more trust, and reduce incidents.

This role is ideal for someone who wants to own quality across the org and grow into a Head of QA role in the near future.

What you will work on:

• Design and lead org-wide QA strategies and processes across the full testing spectrum
• Drive adoption of testing best practices (shift-left, test pyramids, CI pipelines, quality metrics)
• Influence teams without authority and find engaging ways to ensure adoption across R&D
• Build reusable testing toolkits and automation frameworks that scale
• Roll up your sleeves when needed: build and run tests, do code reviews, coach devs
• Actively prevent bugs from reaching production and reduce incident rates across the board
• Partner with engineering leaders, PMs, and EMs to set the bar for quality
• Mentor QA engineers and help us build a world-class QA org

What makes you a great fit:

• Proven experience driving org-wide testing strategies and scaling QA practices
• Strong opinions and deep experience with automation frameworks (Cypress, Selenium, Playwright, etc.)
• Experience working independently and cross-functionally – you might be required to operate in a single-threaded way from time to time, but you'll be assigned to a product team.
• Clear understanding of test pyramids, coverage strategies, and quality KPIs
• Strategic mindset – not just how to test, but how to change the way an org approaches testing
  Bonus: experience with performance/security testing, SaaS scale-ups, or telco products

Our stack:

TypeScript, Angular, NestJS, Cypress, Jest, Mocha, Postman, Testify, GitHub Actions, AWS

Why you will love to be a CloudTalker:

Growth:

1-1 Coaching sessions with our resident communications advisor

Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off

Volunteering Days

• Flexible working hours

Home office budget

MacBook for work

Well-being:

Recharge Fridays once per quarter

• Fitness Allowance

Connectedness:

Referral bonuses

Virtual & physical team buildings

Company merchandise

What to expect from the hiring process:

• Call with our Talent Acquisition Team
• Meet and Greet with the Engineering Manager
• Assignment
• Technical Interview with the Team
• Bar Raiser Call and Offer

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