Technical Consultant NEW

1 day ago

Prague, Hlavní město Praha, Czech Republic Apify Full time 80,000 - 150,000 per year

Location

Prague

Employment Type

Full time

Location Type

Hybrid

Department

GTM

Apify's mission is to make the web more programmable. Why? Because humans have better things to do than copy-paste data into Excel, fill out internet forms, or manually review thousands of videos for logos. Those are jobs for machines. From automating service unsubscriptions to collecting billions of rows of data for AI training, consumer protection, or even finding lost children, Apify empowers Fortune 500 companies and startups to solve real problems with web automation.

To support our mission, we're looking for highly motivated medior and senior Technical Consultants to oversee enterprise-level projects and work closely with our customers. In this role, you'll be the main point of contact for contract renewals and upsells, ensuring delivery of a quality service and keeping your clients satisfied. And don't worry - you won't be on your own. Each Pod (made up of three engineers and one consultant) plus your fellow TCs will always have your back.

Please note: We are currently hiring only full-time candidates based in the Czech Republic.

What you'll be working on?

  • An existing customer has a new use case work with your Pod to draft specs and get it estimated
  • Customer loves the solution prepare the order form & SLA, and check team capacity
  • Customer signs the order form plan the work with your Pod and kick it off
  • Oversee development, share interim results, and collect feedback
  • Keep an eye out for scope creep disguised as feedback
  • Deploy the solution on the customer's account and start user testing
  • Wrap up testing, hand over the solution successfully
  • When monitoring alerts indicate that the solution started failing inspect the issue, create a GitHub ticket if needed, and assign an engineer
  • Plus: meetings, presentations, workshops, "eat & learn" sessions.
  • And most importantly: you'll have fun

They say there are no perfect candidates, but you might be the one if you:

  • Have experience managing medium/large IT projects (pre-sales, planning, delivery, handover)
  • Have experience with service management (maintenance & support)
  • Bring a strong technical background and understand how the web works
  • Have exceptional critical thinking skills
  • Are execution-driven (sometimes it's easier to ask for forgiveness than permission)
  • Are passionate about customer success and making life simpler with technology

You'll stand out if you:

  • Have led technical or non-technical teams
  • Have experience planning & managing team capacities
  • Have some knowledge of risk management

Why should you work at Apify?

  • Space, support, and autonomy for personal growth, with a direct impact on our success
  • Full-time position in Prague (Lucerna Palace) or Brno (Titanium)
  • Option to work remotely
  • Flexible working hours (perfect for both night owls and early birds )
  • Nobody counts holidays as long as the work gets done
  • Zero bullshit policy – No Jira, no Okta, no Confluence, no quarterly estimates. Just GitHub, GSuite, Notion, Slack, and shipping stuff to production
  • Stock options and profit sharing
  • We welcome pets, kids, and bikes at the office ‍
  • Epic team buildings and offsites with biking, canoeing, and other adventures
  • Solid education and training budget, conference tickets, internal "Eat & Learn" sessions, and the possibility to work across teams ‍ ‍
  • Generous hardware budget
  • Free lunches every day when you're in the office
  • Unlimited supply of & and snacks
  • Free entry to the wonderful Prague Zoo
  • Free Multisport card
  • Ping-pong, chess, PS5, lightsabers, foosball league after lunch.

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