Field Support Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic AVASO Technology Solutions Full time
The Role:

You will be responsible for :

Key Responsibilities:

  • Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Install, configure, and maintain desktop systems, laptops, and peripherals.
  • Ensure the deployment of operating systems, updates, and software packages.
  • Work with the IT team to resolve and escalate issues as needed.
  • Perform routine system audits and ensure systems are up-to-date and secure.
  • Provide end-user training and technical documentation where necessary.
  • Collaborate with team members and manage support tickets for various internal stakeholders.
Ideal Profile:
  • 3+ years of experience in Desktop Support or similar roles.
  • Strong experience with Windows OS, Mac OS, and Linux environments.
  • Experience with Active Directory for user management, group policies, and security.
  • Proficient with remote desktop tools and troubleshooting techniques.
  • Experience with networking protocols (TCP/IP, DNS, DHCP).
  • Strong knowledge of MS Office Suite and other productivity software.
  • Expertise in hardware diagnostics, repair, and replacements.
  • Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
  • Familiar with ITIL processes for incident, problem, and change management.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.
  • Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
  • Fluency in English; knowledge of Dutch is a plus.
What's on Offer?
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