Field Service Technician

At Fresenius Medical Care, we're dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—"Creating a future worth living. For patients. Worldwide. Every day."—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy.

Our values drive us:

• We Care for our patients, each other, and our communities.

• We Connect across teams and borders to deliver excellence together.

• And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion. 

International Commercial Operations (ICO), a global business unit within Care Enablement, plays a key role in this mission. Structured across six sales regions, as well as Global TPI Governance & Sales Excellence and Global Technical Operations, ICO ensures consistent Third Party Intermediary (TPI) management and delivers high-quality technical services worldwide. By balancing harmonization with localization, ICO supports strategic goals, strengthens customer relationships, and drives value through standardization, innovation, and specialized training. Join our passionate team and help shape healthcare worldwide 

Summary:

As a Title, your role will focus on carrying out installations, repairs and modifications of instruments and equipment

Your Responsibilities: 

• Installation of new equipment and commissioning in accordance with the manufacturer's instructions and the applicable regulations, to prepare a handover protocol, to record these facts in the instrument or equipment book
• Training of the operation of selected devices always in case of installation of a new device or change of parameters of the existing one (addition of modules, software upgrade, etc.) including recording of training in the instrument book and issuing a name confirmation for all individual participants of the training.
• Training of the responsible person  for monitoring the operational parameters of selected equipment according to the manufacturer's instructions or applicable regulations – what parameters to check, what are the limit values, how often to check which parameters, what to make records of this check (the technician forwards the relevant form to the trained staff for these records), what is the procedure when the limits are exceeded.
• Securing service and repairs.
• Carrying out regular maintenance, BTK (safety technical inspections), revisions and preventive inspections according to the manufacturer's instructions, a copy of the maintenance plan for the year in question, on a per-device basis, falling within its competence and for which a service contract is concluded.
• Keeping and updating the database of technical equipment falling within its competence.
• Record all relevant facts in the register of medical equipment (instrument books) or document otherwise according to the nature of the intervention.
• Periodically send work schedules, work schedules, service reports, device installation logs to the service manager.
• Participate in translation and proofreading of operating instructions, create working instructions, operating diagrams and other documents if necessary.
• Cooperate with the Sales Department in collecting market information.
• Help in the distribution of goods.
• Cooperate with the company management in an effort to reduce environmental impacts, e.g. to interpret trends in water and other resource consumption or in monitored parameters within the framework of regular operational control, propose measures for improvement in the technical field and put them into practice.
• Participate in operational meetings, meetings, trainings, quality meetings, various mandatory trainings (driver training, OSH, PO, etc.) in accordance with their schedule. 
• Actively cooperate with the Quality Management Department in the implementation of the integrated management system and its update in cooperation with QREM FMC Germany in the field of service and technical support, including, in process analysis, creation and updating of directives, records and all documentation related to the implementation of the management system, introduction of these documents into daily practice at the Centre, active participation in seminars and trainings , participation in audits carried out by QREM FMC Germany, TÜV Germany or other institutions and carrying out internal technical audits.
• Keeping a hand-made spare parts and service tool and erms in accordance with the recommendations of the technical department.
• Submit measuring instruments for calibration in a timely manner, carry out their own calibrations of selected measuring instruments and service equipment.
• Compliance with and monitoring of all hygiene measures necessary to maintain the safe and clean condition of all technical equipment.
• Technical skills and knowledge - working with medical technology, monitoring news and putting it into practice, self-improvement - active approach to continuous education in the field, deepening of your personal professional knowledge and skills.
• Communication with external parties and representation of the company – promotion of a positive image and spreading the reputation of FMC, especially all FMC products and services provided in relation to suppliers, public, professional public and media. However, communication with the public media is only possible with the express permission of the company director.
• Report to the head of the technical department in the range and frequency according to his instructions

Your Profile: 

• Secondary school or university education of technical focus
• Test by 250/2021 Sb. NV 194/2022 Sb
• MS Office knowledge
• Communication knowledge of AJ at the level of understanding of technical documentation, trainigs
• Driving licence group B – good driver
• Flexibility
• Practice from medical operations or other service
• Locality Prague, West Bohemia
   

 Our Offer for you: 

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have -  all dedicated to your professional journey. 

• Competitive salary and annual pay review

• Leisure benefits (Pluxee)

• Meal card

• Contribution to pension and life insurance

• Education allowance up to CZK 75,000 per year

• 5 weeks of vacation and the possibility of remote work

• Opportunities for professional growth and long-term cooperation