Support Consultant

1 day ago

Prague, Hlavní město Praha, Czech Republic Success Solutions Full time 360,000 - 420,000 per year
About Us

We are a young, growing company, working in the field of Human Resource Management with help of SuccessFactors cloud solutions. Over the time, we have become the market leader in implementation of SuccessFactors in the Czech Republic but we also have a lot of experience from abroad. As there are more and more opportunities on the Czech and foreign markets, we are looking for a new colleague, who would join our Support Department as a Support Consultant.

You will be responsible for ensuring that the client's SuccessFactors software is running smoothly through incident and problem resolution as well as through continuous system development.

Responsibilities and Duties

  • Resolution of SuccessFactors incidents and problems as well as software development through realization of small changes for our existing clients
  • Management of system and email notifications
  • Helptext management and documentation maintenance, including configuration of the workbooks
  • Set up and cross-check of the system permissions
  • Testing of new release features and settings, leading customer presentations
  • Support of the client's end users by usage of the system through the ticketing system as well as via email or online meetings
  • Understanding of the system configuration and client's HR processes
Qualifications
  • Graduated high school
  • English on a communicative level; you're able to discuss more complex topics in both written and spoken form
  • You have very good communication skills; you can clearly explain and understand also more complex topics (you will be solving problems with your customers) and you are not shy to speak in public
  • You have a basic understanding of HR processes; in depth orientation in any HR area is an advantage
  • You are technology savvy and Microsoft Office is your best friend - you can work with Excel (VLOOKUP, Pivot Tables etc.) and create nice and clear presentations in PowerPoint
  • You are self-driven - hard work is required in this business
  • You have the ability to work independently as well as on a team
  • User or even configuration experience with SuccessFactors is an advantage
  • German at communicative level is an advantage
What you can expect
  • Lots of learning and gaining experience from the best
  • Development via internal or external training
  • Friendly and informal environment
  • Honest and transparent approach
  • Working from home is standard (office in Dejvice is a benefit)
  • Sweet reward for patience and perseverance (annual bonus, wide package of benefits, company computer and iPhone for personal use and above-standard SW equipment)

Are you interested?

Do not hesitate to send us something about yourself.

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