Product Specialist

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

This role supports the product team in delivering the roadmap for our data and self-service platforms. The individual will build product expertise and act as a bridge between product management, support, development, and customer-facing teams, contributing to user testing, documentation, and customer onboarding.

• Support User Acceptance Testing (UAT): Test new DigiHub features and enhancements to ensure quality before release.
• Assist with API Implementation: Help customers integrate Service Management APIs, providing guidance and coordination with technical teams.
• Respond to Product Inquiries: Handle questions related to data and API services via and DigiHub, ensuring timely and accurate responses.
• Coordinate with Support Teams: Triage and resolve queries that go beyond Level 1 support, including subscription requests and usage questions from Customer Success Managers.
• Maintain and Develop Documentation: Create and update product materials such as user guides, onboarding content, release notes, and FAQs.
• Contribute to Self-Service Content: Work with Marketing to produce video tutorials and other content to support customer enablement on DigiHub.
• Support Onboarding Activities: Assist new users in getting started with our platforms and ensure they are aware of available tools and resources.
• Collaborate Across Teams: Liaise with Product Managers, Developers, Support, Sales, and Marketing to ensure aligned and effective product delivery and communication.

Experience in product support, technical, or business-facing roles, ideally with exposure to APIs, SaaS tools, or the aviation industry.

• Agile Development
• Business Analytics
• Communicating Complex Concepts
• Customer/Market Focus
• Knowledge of Product Line
• Partnering for Clients' Success
• Planning: Tactical
• Product Development Life Cycle
• Relationship Management
• Requirements Analysis

Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.