German Speaking Air Travel Consultant

2 weeks ago

Brno, South Moravian, Czech Republic The lemon Consulting Full time 30,000 - 60,000 per year


Position: Air Travel Consultant with German (Entry level, no experience required)

Location: Brno, Czech Republic (on-site) or fully remote from Czech Republic

Employment Type: Full-time

Salary: Competitive salary + performance bonuses & premiums after 3rd month

IMPORTANT: For this particular role, a motivational letter is required as part of the application process. Please include a PDF file with your application outlining why you are interested in this position, your motivation to work in the travel industry, brief of any relevant experience you might have and your motivation to move to Czech Republic or Brno in particular of you would like to work on-site (if applicable).

Responsibilities

  • Be the first point of contact for customers via inbound calls in German and English.
  • Assist with reservations, cancellations, check-in, policies and travel guidance.
  • Accurately record customer interactions in internal systems.
  • Provide timely, friendly and professional solutions while meeting quality and KPI standards.

Required Skills And Experience

  • Fluent German (B2+) and English (B2+), spoken and written.
  • Willingness to relocate to the Czech Republic (or already residing there).
  • Strong computer literacy.
  • Customer-oriented, positive, and stress-resilient personality.
  • Flexibility to work rotating shifts, including nights, weekends and holidays.

Benefits

  • Relocation support: company accommodation or reimbursement (first 2 months) + travel cost reimbursement up to 200 gross + Czech SIM card on arrival.
  • Fully paid training (note: no time off during training period).
  • Meal allowance + Multisport card + contribution to language courses.
  • 22 days vacation after probation; 25 days after 3 years.
  • Public health & social insurance.
  • Full-time job with possibility of going part-time after 6 months, if the KPIs are met
  • Rotating shifts: Monday-Sunday, 07:00-22:00.

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