Teamlead Technical Support
4 days ago
We are looking for a full-time, permanent Teamlead Customer Support L3 (all genders) to start as soon as possible in our office in Prague (hybrid).
When the frontline can't solve it, your team steps in.
Picture this: A complex technical issue escalates, and the customer is relying on expertise to get their systems back on track. That's where your team comes in. As a Teamlead for our L3 Technical Support Team (Dayshift), you'll manage up to seven specialists who thrive on solving advanced technical challenges. Together, you'll ensure swift, accurate solutions and deliver an exceptional customer experience every time.
You won't just oversee cases – you'll empower your team, mentor them on their path to growth, and lead by example in both technical expertise and customer care. With a focus on process optimization and cross-department collaboration, you'll be the bridge between problem and resolution.
What You'll Be Doing
- Lead the Team: Guide, mentor, and inspire your team to resolve the most complex customer issues.
- Solve Problems: Be the go-to escalation point for high-impact technical challenges and critical cases.
- Collaborate Across Teams: Partner with product, engineering, and IT to ensure smooth operations and align goals.
- Drive Excellence: Optimize processes, hit SLA targets, and deliver a seamless customer journey.
- Share Knowledge: Build a culture of learning by encouraging documentation and technical skill development.
Your personality, paired with:
- Hands-on expertise with Linux systems, cloud platforms (AWS, Azure), and virtualization tools.
- Proven leadership experience in a technical support or customer-facing role.
- Strong troubleshooting skills and the ability to simplify complex issues for others.
- Empathy and communication skills that set you apart when managing escalations or coaching your team.
- A passion for problem-solving, collaboration, and delivering customer success.
At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design.
Plus, we offer further advantages:
- great freedom for your creative ideas
- ongoing professional and personal development opportunities in an innovative and technological environment
- a comprehensive induction with your colleagues by your side
- modern and conveniently located workplaces at our European locations
- Multisport-Card in CZ
- Remote or hybrid working opportunities with the same technical equipment at home as in the office
- 30-day vacation by default
- the possibility of working in our summer office in Mallorca, as well as from any EU country
- an extra day off to get involved in social activities as part of our Volunteer Day
- attractive conditions on many products and services through our corporate benefits program
- unforgettable moments at our company events and team events
If you have any questions, you can reach out to Max by phone at or by email
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