Mail Room Operative

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Mail Room Operative

Position Summary

We are seeking a detail-oriented and reliable Mail Room Operative to manage all incoming and outgoing mail, packages, and deliveries for our life sciences facility. This role is critical in ensuring timely and secure handling of sensitive materials, regulatory documents, and laboratory supplies while maintaining strict compliance with industry protocols.

Key Responsibilities

Mail & Package Management

Sort, distribute, and deliver incoming mail and packages to appropriate departments and personnel

Process outbound mail and packages, including proper packaging and shipping label preparation

Maintain accurate delivery logs and tracking information

Handle time-sensitive materials including regulatory submissions and clinical trial documents

Coordinate with shipping carriers (FedEx, UPS, DHL, USPS) for pickups and deliveries

Laboratory & Research Support

Safely handle and distribute laboratory supplies, reagents, and equipment (following safety protocols)

Manage temperature-sensitive shipments (dry ice, frozen materials) per regulatory requirements

Coordinate specimen and sample shipments with appropriate chain of custody documentation

Support shipping of clinical trial materials and regulatory documents

Compliance & Documentation

Maintain detailed shipping and receiving records for audit purposes

Ensure compliance with FDA, DEA, and other regulatory shipping requirements

Handle controlled substances shipments according to company protocols

Maintain confidentiality of sensitive research and proprietary information

Administrative Duties

Operate mailroom equipment (postage meters, scales, sorting machines)

Maintain inventory of shipping supplies and materials

Process mail forwarding requests and address changes

Assist with special projects and facility moves as needed

Required Qualifications

High school diploma or equivalent

1-2 years of mailroom or shipping/receiving experience preferred

Basic computer skills (Microsoft Office, shipping software)

Ability to lift up to 50 pounds regularly

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Preferred Qualifications

Experience in pharmaceutical, biotech, or healthcare environment

Knowledge of hazardous materials shipping regulations (IATA, DOT)

Familiarity with controlled substance handling procedures

Experience with inventory management systems

Physical Requirements

Ability to stand, walk, and lift throughout the workday

Manual dexterity for handling packages and operating equipment

Visual acuity for reading addresses and sorting materials

Ability to work in various environmental conditions (temperature-controlled areas)

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.