Control Room Operator

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Overhaul Group Inc Full time
 

Who We Are 

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

The Role

The role of a Control Room Operator in Overhaul Czechia Prague  consists of utilizing Overhaul visibility software solutions to actively monitor customer shipments, analyze cargo risk events, and manage cargo recovery response protocols through Overhaul's Law Enforcement Connect system.  Operators also serve as key direct customer support team members by communicating with customers and their transportation vendors to facilitate excellent customer experiences and mitigate risk to critical commodities that move through the supply chain. The Operator will play an active role in a key division of Overhaul Operations, utilizing our innovative software solutions. Duties will include following appropriate escalation protocols, collaborating with shippers, 3PLs, carriers, drivers, and law enforcement to facilitate comprehensive alignment in Standard Operating Procedures, and communicating follow-ups as needed at the transition of shifts.  

Duties include, but are not limited to:

  • Monitor high-value shipments in accordance with pre-defined service level agreements using the Overhaul tracking software platform.
  • Handle tracking device dashboard to have real time notifications of the shipment GPS location and fine tune device sensors to highlight relevant events
  • Manage any risk event and incident in accordance with pre-defined escalation procedures
  • Manage all shipment data and record all relevant events throughout the entire journey in the Overhaul database
  • Support the technical team with device and software issues as required
  • The schedule is made of 12 hour shifts, throughout the whole week as the Control Room is 24/7, 365 days per year.

Required:

  • Excellent communication skills in English language
  • Positive and flexible attitude
  • Genuine commitment to excellent customer experience

Preferred:

  • Experience in a customer service role
  • Experience in supply chain or related role

We offer :

  • Stable, strong international company and perspective job opportunity
  • 25 days of annual holiday, 5 Sick days
  • Lunch tickets allowance, Holiday allowance, Life/ Pension insurance contributions
  • Performance bonuses 
  • Multisport card
  • Team buildings and company social activities
  • Working place in Overhaul Czechia s.r.o, Praha – Dejvice
  • Start of employment ASAP. 

Please, send your CV in English language. Thank you.

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