OTC Business Analyst

Job Description

The Position

Enterprise IT is seeking an experienced Business Analyst to join the Global Finance Value Team, focusing on the Order to Cash (OTC) process. You will identify, analyze, and resolve complex business challenges related to OTC processes and products.

As part of the Enterprise IT Order to Cash Product Line, you will collaborate closely with Product Managers and business users to translate business needs into actionable product requirements, prioritize features based on impact and user feedback, and lead key projects and change initiatives such as eInvoicing and digitization efforts.

What will you do?

• Coordinate with business stakeholders to manage specific OTC process areas (e.g., Order Management, Billing).
• Lead small projects as an analyst, project manager, or subject matter expert.
• Apply structured methodologies to discover, document, and manage business processes, user needs, and stakeholder requirements, including opportunity statements and use cases.
• Translate business needs into actionable product requirements and maintain product backlogs aligned with the product roadmap.
• Partner with Finance and IT teams to ensure alignment between business requirements and technical solutions.
• Leverage business insights to inform solution design and prioritize features that deliver value.
• Utilize existing IT solutions and communities to benefit stakeholders.
• Collaborate closely with the SAP Platform Team on delivery, testing, hypercare, and ongoing support.
• Follow Product Model principles to maximize value delivery.
• Manage budgets, prioritize initiatives for maximum ROI, and identify cost-saving opportunities.

Qualifications, Skills & Experience Required

• 3-5 years of relevant experience, including at least 2 years as a Business Analyst using Agile methodologies
• Proven experience in IT, including software development lifecycle and business process design
• Strong analytical and critical thinking skills with the ability to simplify complex problems and identify pain points
• Ability to adapt quickly to evolving technologies and apply them to business needs
• Strong business acumen and collaborative mindset
• Experience managing relationships across cultures, geographies, and organizational levels
• Knowledge of SAP Order to Cash Billing and Accounts Receivable processes and their integration within SAP
• Willingness to travel up to 25%

Nice to have

• Agile and/or Product Management certifications
• Prior experience with Order to Cash business processes
• Experience working in globally distributed implementation teams
• Background in Life Sciences or Pharma industries with SAP experience
• Familiarity with Electronic Invoicing standards such as Peppol Exchange
• Experience working with outsourced support organizations for system and business services

What we offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
• Pension and health insurance contributions
• Internal reward system plus referral programme
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank and Foodora discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner
• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now

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Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Asset Management, Benefits Management, Customer Experience Management, Management System Development, Product Management, Product Strategies, Requirements Management, Software Product Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:

09/29/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R364540