Credit and Collections Specialist

ESO Is seeking an experienced collections and accounts receivable specialist to maintain a large portfolio of customers, ensuring that they are current on all invoices and assisting with any billing issues. This job requires consistency and dedication, and ability to work closely on a small team.

This is a remote role based in the Czech Republic and requires strong flexibility in collaborating across multiple time zones, with a focus on availability during American working hours.

What You'll Be Doing - The Day to Day

• Collects on past due invoices by calling and e-mailing customers, moving outstanding balances through the collections process.
• Identifies accounts for escalation, and drafts letters for collections manager and the legal team based on the appropriate template.
• Works with other departments and finance leadership to resolve billing and invoicing issues which are causing delays in payment.
• Serves as front-line representative for customers with questions on invoicing, billing, pricing, renewals, and support, resolving issues and connecting customers to the appropriate departments.
• Helps maintain product subscriptions by processing cancellations, adjusting billing periods, and transferring ownership on accounts as needed.
• Applies cash to invoices from multiple bank accounts on a daily basis, and helps identify application errors and issues.

Who You Are - The Essentials

• Robust business-to-business collections experience
• Strong written communication skills and the ability to effectively guide and manage phone conversations. Advanced level of English required.
• Ability to constantly triage between responsibilities and collaborate to assist team members.
• Intermediate Excel skills

Who You Are - The Desirables (It's a plus if you have):

• Previous NetSuite experience.
• High-volume cash application expertise

What We Offer

• Paid Vacation: 5 weeks of paid vacation to recharge and connect with family and friends.
• Sick Time Conversion: Convert unused sick time into additional vacation days.
• Meal Vouchers: Access to delicious meals and snacks during your workday.
• Ergonomic Workspace: Electrically adjustable desks, comfortable chairs
• Dynamic Team Environment: Experience the agility of an energetic and passionate team. Minimal bureaucracy, maximum impact.
• Hybrid Workforce: Flexible options to perform your role from our centrally located office, convenient to shopping and restaurants, or from home as needed.
• Office Amenities: Convenient safe bike-parking and onsite shower facilities, catering to those who prefer sustainable commuting options.
• Competitive Salary: along with a comprehensive benefits package.
• Career Development & Training: Benefit from career development programs, mentorship opportunities, training sessions, and paths for advancement.
• Inclusive Workplace: a diverse, equitable, and inclusive global workplace where all people feel supported, and creativity and new ideas are encouraged.
• Employee Referral Bonus Program: Earn bonuses for referring talented individuals to join our team.

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our six US offices and our Belfast, Northern Ireland office.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway We are looking for passionate, innovative, and authentic people to help drive our mission.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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