Cash Collections Specialist

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

In this role, you will report directly to the Cash Collections Global Volume Customers (CC GVC) FOM and closely collaborate with the regional CC Volume and Strategic leadership teams and SPOCs.

What you will do:

•    Process and document all suspensions/terminations due to non-payment related cases  

•    Suspension and termination due to non-payment for all global customers, including triggering of MARs/CRFs and E2E and post-termination activities for volume customers only  

•    Engage with the team SPOC/lead to align on suspension/termination activities

•    Engage with the 3rd party collection agency

•    Help optimize the suspension and termination for non-payment process working with CC GVC process automation SPOC, relevant stakeholders and CPIT colleagues.

•    Other related duties as assigned

What you will bring: 

- proactive, agile, structured, and solution-oriented approach
- adaptability to change and unknown and a positive attitude
- team player
- excellent communication skills and attention to detail
- excellent knowledge of ISP, CRM, CMS and other SAP tools is a plus

Meet your team:

Global Volume Cash Collections (GVC CC) team, consisting of over 70 colleagues, is responsible for collecting receivables coming from the global volume segment. The focus is reduction of the % of the invoices overdue & Days Sales Outstanding (DSO), and improvement of the Cash Flow by driving timely settlement from customers using standardized processes and tools. We maintain a strong focus on customer experience and, to do this, we engage with other relevant teams and stakeholders within the company to resolve disputes and inform about necessary impairments.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid